JOB POSTING
Position Summary:
Responsible for providing system and process/workflow training to one or more of the following areas as part of a Clinically Driven Revenue Cycle: Corporate Business Services (CBS), Patient Accounting teams, Patient Access, HIM & Coding, McLaren Medical Group, and Ancillary departments throughout the McLaren organization. Also, serves as a member of the McLaren CBS Process Excellence team and provides training and onboarding for new Corporate/CBS employees. Position is partially remote. Requires travel to hospital sites as needed.
Essential Functions and Responsibilities as Assigned:
Provides comprehensive Cerner Millennium and Experian application training, including process/workflow training for designated operational areas
Identifies recurring end-user challenges and creates clear, effective learning resources—such as job aids, user guides, workshops, e-learning, and curricula—to address knowledge gaps.
Serves as a liaison to all supporting departments to ensure consistent system use, standardized workflows, and alignment of training materials across the organization.
Partners with department leaders to identify, train, and support Super Users; collaborates with them to validate new workflows and identify process improvement opportunities.
Delivers coaching, feedback, and performance improvement strategies to underperforming staff, ensuring access to necessary policies and training resources
Conducts needs assessments with internal stakeholders, evaluates training gaps, and recommends effective learning and development solutions; coordinates with departments on training requirements, delivery methods, and scheduling.
Manages course logistics, including scheduling, class enrollments, course completions, and evaluations, and grading classes within LMS systems.
Monitors and anticipates training trends to inform curriculum updates and continuous program improvement.
Implements consistent instructional methods, training materials, and learning solutions to support organizational goals, enhance efficiency, and strengthen employee knowledge, skills, and performance.
Performs other related duties as required.
Position/Subsidiary Specific
Creates, writes, edits, and updates learning materials such as job aids, SOPs, guides, learning scripts, and other documentation to ensure clarity, usability, and alignment with L&D standards.
Ensures all training materials are accurate, high‑quality, stylistically consistent, and aligned with organizational branding and learning standards.
Establishes and maintains documentation standards to support version control, consistency, and overall quality of learning content.
Collaborate with subject matter experts (SMEs) to translate complex workflows and system processes into clear, user-friendly training materials.
Oversee formatting, layout, and quality standards for all published documents to ensure professional presentation and ease of use.
Develops multimedia learning content—including scripts for guides, SOPs, and instructional videos—and edits materials for clarity, accuracy, and instructional effectiveness.
Manages and maintains learning content libraries, ensuring materials remain accurate, timely, accessible, and continually improved.
Qualifications:
Required:
• Bachelor’s Degree in Healthcare Administration, Business Administration, Education, Organizational Development, Instructional Design, Communications, Organizational Development, Human Resources, or a related field
• One year of experience in writing, editing, and content development for professional audiences.
• One year of training, revenue cycle, and/or project management experience.
• One year of experience in the delivery of virtual training (Microsoft Teams) and instructor-led training.
Preferred:
• Three years in patient accounting, patient access, or HIM & Coding
• One year of experience with Cerner EMR
• At least one year of experience in:
a. Instructional Design & Curriculum Development
b. Advanced Writing & Editing
c. eLearning Development
d. Content Strategy & Knowledge Management
e. Process Mapping & Performance Improvement