Restaurant Front of House Supervisor — Arlington, Washington

Starting Wage: $25.00/hr Company Standards At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and outgoing attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all. Responsibilities <ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l3 level1 lfo4; tab-stops: list .5in;">Greets and interacts with guests in a friendly, professional and attentive manner</li><li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l3 level1 lfo4; tab-stops: list .5in;">Assigns workstations to staff and expedites workflow</li><li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l3 level1 lfo4; tab-stops: list .5in;">Identifies and resolves any issues which may occur during the shift </li><li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l3 level1 lfo4; tab-stops: list .5in;">Helps maintain Tasting Room merchandising to standard, ensures proper facing, filling and rotation</li><li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l3 level1 lfo4; tab-stops: list .5in;">Refreshes and refills all promotional materials as needed</li><li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l3 level1 lfo4; tab-stops: list .5in;">Supports the manager with new product/menu launches</li><li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l3 level1 lfo4; tab-stops: list .5in;">Monitors inventory and orders product as needed</li><li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l3 level1 lfo4; tab-stops: list .5in;">Assists with end of the month inventory</li><li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l3 level1 lfo4; tab-stops: list .5in;">Helps train staff on POS, job duties, department policies and procedures, new products and menus</li><li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l3 level1 lfo4; tab-stops: list .5in;">Creates and implements sales goals and contests for staff</li><li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l3 level1 lfo4; tab-stops: list .5in;">Monitors staff performance and provides feedback and coaching as needed</li><li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l3 level1 lfo4; tab-stops: list .5in;">Counts and reconciles cash drawers during shift and end of day</li><li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l3 level1 lfo4; tab-stops: list .5in;">Correctly competes all required paperwork</li><li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l3 level1 lfo4; tab-stops: list .5in;">Ensures compliance with Washington State Liquor control guidelines, monitors guest alcohol consumption and assists with guest cut-offs as needed</li><li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l3 level1 lfo4; tab-stops: list .5in;">Follows all food safety and sanitation guidelines and ensures best practices by staff</li></ul><ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l2 level1 lfo2; tab-stops: list .5in;">Work nights, weekends and holidays as required.</li><li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l2 level1 lfo2; tab-stops: list .5in;">Performs other duties as assigned.</li></ul> Qualifications <ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="margin-bottom: 0in; margin-top: 0in; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0in; mso-add-space: auto; text-align: justify; line-height: normal; mso-list: l0 level1 lfo3; tab-stops: list .5in;">Exceptional guest service skills required.</li><li class="MsoNormal" style="margin-bottom: 0in; margin-top: 0in; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0in; mso-add-space: auto; text-align: justify; line-height: normal; mso-list: l0 level1 lfo3; tab-stops: list .5in;">Must be at least 21 years of age</li><li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l0 level1 lfo3; tab-stops: list .5in;">Two (2) years of Food and Beverage experience required</li><li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l0 level1 lfo3; tab-stops: list .5in;">Two (2) years of supervisory experience or equivalent combination of experience and training</li><li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l0 level1 lfo3; tab-stops: list .5in;">Previous casino experience preferred</li><li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l0 level1 lfo3; tab-stops: list .5in;">Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently. </li><li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l0 level1 lfo3; tab-stops: list .5in;">Ability to work in a challenging environment dealing with sensitive issues and maintain confidentiality with strong attention to detail and excellent problem solving, organizational, and time management skills.</li><li class="MsoNormal" style="margin-bottom: 0in; line-height: normal; mso-list: l0 level1 lfo3; tab-stops: list .5in;">Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.</li></ul> Certificates, Licenses, Regulations      •   Must be able to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency.     •   Must be able to obtain and maintain a Washington State Health Card (Food Worker Card).     •   Must be able to obtain and maintain a Washington State Mandatory Alcohol Server Training (MAST) Class 12 Mixologist Permit. Physical Demands and Work Environment Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Requires repetitive movement daily with sedentary work, occasional bending and crouching. There are no adverse conditions, but employee is exposed to tobacco smoke on a regular basis. This is a 24-hour, 7 day a week work operation.

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