Job Details: Job Location: Cotton Court - Lubbock, TX, Position Type: Part Time, Salary Range: Undisclosed,   ROLE DESCRIPTION  Position: Front Desk Agent     WE NEED BIG STARS LIKE YOU!!!  Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team.  Cotton Court is a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond...      Status: Non-Exempt  Reports to: Front Office Manager    JOB SUMMARY    The Front Desk Agent is responsible for providing exceptional customer service by assisting guests with check-in, check-out, and other inquiries. This role supports the team by ensuring a smooth and welcoming experience for all guests, contributing to the overall operations of the hotel.    ESSENTIAL DUTIES & FUNCTIONS    Operational Responsibilities  Perform check-in and check-out procedures efficiently  Handle reservations, cancellations and guest inquiries  Maintain the cleanliness and organization of the front desk area  Assist guests with luggage as needed  Assist with parking/retrieving guest vehicles in a safe and efficient manner  Guest Services  Greet guests warmly and provide excellent customer service. Following 18 core standards and Valencia’s 5 star ingredients  Respond to guest inquiries and resolve any issues or complaints  Ensure guest satisfaction by accommodating special requests  Team Support and Training  Assist in training new front desk agents as needed.  Support team performance by collaborating with colleagues.  Communication and Reporting  Communicate effectively with the Front Office Manager and other departments.  Report any incidents or safety concerns immediately        Safety & Compliance  Follow all hotel policies and procedures.  Adhere to safety standards and maintain a safe working environment.  Qualifications: ESSENTIAL SKILLS AND QUALIFICATIONS   Strong verbal and written communication skills  Effective time management and problem-solving skills  Ability to work well with a team and demonstrate attention to detail  Excellent organizational skills and interpersonal abilities  Previous experience in a front desk role or hospitality setting preferred  Certification of TABC & Food Handlers required    Physical Requirements  Standing/Walking: Frequent, including standing for long periods of time  Lifting/Carrying: Up to 50 lbs., such as supplies and luggage  Other Physical Requirements: handling, grasping, and crouching as needed    Working Environment  Interior: front desk and lobby area  BASICS   Maintain cleanliness and organization in all work areas  Display courteous behavior with guests and team members  Report any unsafe conditions immediately  Ensure hotel equipment is in proper working condition  Attend require meetings  Follow company policies and procedures  Perform any additional duties as assigned by the supervisor      CANDIDATE PROFILE  Education and Experience  High school diploma or equivalent required  Previous experience in a front desk or customer service role is preferred.