The range for this role is $17.31 to $22.36 per hour

Actual base pay will be determined based on a successful candidate's work location, skills/abilities, experience, and education.

Interested applicants must be willing and able to work onsite at least four days out of the five day work week in either our Orlando, FL or Melbourne, FL office.   

The Mission

At Christian Care Ministry, we strive to follow the early church example that we see in the book of Acts in the Bible, that modeled Christians helping one another and sharing in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we look to live out that early church example. To that end, our Mission Statement is as follows: Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.

The Team

Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability.

The Job

Summary

Medi-Share differs from traditional health insurance with its sharing model, faith-based values, and affordability. The Cost Management team aims to improve the Medi-Share program's sustainability by conducting cost steerage efforts resulting in over $90 million saved annually. 

In this position, the Customer Care Specialist supports the Cost Management team by managing a large caseload of various tasks including collection of medical records, facilitating refunds, uploading forms and files, and communicating with Medi-Share members and medical providers through phone calls, emails, and faxes.

Essential Duties and Responsibilities

• Support members as primary point of contact with providers in obtaining required medical records – including providing and receiving written and telephone communication
• Serve as primary point of contact with members in obtaining authorizations
• Confirm and appropriately document receipt of medical record requests and authorizations by providers
• Work directly with providers to obtain refunds on inaccurately shared bills
• Effectively communicate guidelines to providers to retrieve necessary information and guide parties through established processes/procedures
• Forward, send, and/or label incoming documentation (i.e. forms, authorizations, legal, etc.) when applicable – providing accurate and detailed case notes in required systems
• Handle multiple cases and document appropriate notes & status in required billing system (i.e. SalesForce, CSI)

• Review reports to determine and open cases that need to be worked by other internal team members
• Assess cases within queues, sending them to appropriate areas to work/review
• Keep leadership informed of high risk/high dollar cases
• Offer to pray with providers and members on every call

• Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs

• All other duties as assigned

Essential Skills & Abilities   

• Critical Thinking & Problem Solving: Ability to diagnose complex problems and issues providing multiple, viable solutions.
• Interpersonal & Communication Skills: Ability to effectively communicate in verbal and written form.  Ability to align all communication with the mission, purpose, and values of CCM.  Must be able to foster good relationships with co-workers and speak effectively with providers and fellow associates.
• Reading Comprehension: Ability to read and interpret documents such as medical records, operating and maintenance instructions, and procedure manuals.
• Mathematical Skills: Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute percent and to interpret bar graphs.
• Computer Skills: Ability to use the internet, including e-mail and search engines, word processing and keyboard skills of at least 25 words per minute, ability to use a database system including how to update fields and basic knowledge of Microsoft Office (Excel, Teams, Word, and Outlook).
• Time Management Skills: Possesses a strong sense of prioritization and able to organize the day accordingly.
• Thoroughness: Ensures information is complete, accurate, and follows the guidelines put in place for each task.

Core Competencies/Demonstrable Behaviors 

• Collaborates: Builds partnerships and works collaboratively with others to meet objectives. This role requires a high level of internal and external customer interaction to meet objectives.
• Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Drives Results: Consistently achieve results, even under tough circumstances and tight deadlines.
• Member First: exhibits full commitment to serving members and/or clients by prioritizing their needs first in alignment with our program’s purpose.  This commitment is demonstrated through understanding of the program(s), provided through quality and timely service while exercising empathy in every interaction.  Every CCM employee shares responsibility to steward resources faithfully, removing barriers to understanding, and creating accessible, connected, and Christ-centered experiences.
• Humble: demonstrates Christ-Centered humility by honoring others, accepting feedback, and prioritizing collective success over individual recognition
• Hungry: exhibits initiative, perseverance, and commitment to serving God through excellence. Demonstrates passion for personal and organizational growth while diligently advancing the mission of Christian Care Ministry
• Smart: shows relational and emotional intelligence, communicates effectively, collaborates harmoniously, and reads social cues with grace and discernment

Education and/or Experience

• High school diploma/GED required
• 1-2 years administrative and/or phone-based customer service experience required
• Relevant experience in a healthcare payer or healthcare organization preferred

Supervisory Responsibilities 

This job has no supervisory responsibilities

Incentives & Benefits

We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.

For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:

• 100% paid Medical for employees/99% for family
• Generous employer Health Savings Account (HSA) contributions
• Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
• 6 weeks of paid parental leave (for both mom and dad)
• Dental - two plans to choose from
• Vision
• Short-term Disability
• Accident, Critical Illness, Hospital Indemnity
• 401(k) – up to 4% match on ROTH or Traditional contributions
• Generous paid-time off and 11 paid holidays
• Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo 
• Employee Assistance Program including no cost, in-person mental health visits and employee discounts
• Monetary Anniversary Awards Program
• Monetary Birthday Awards

Minimum Age Requirement: Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.