Description

Provides expertise support to all areas of Human Resources including :

• Guidance to employees and supervisors.
• FMLA/ LOA/ Workers Comp tracking and communications.
• Assist with employee relations.
• A variety of administrative duties.
• Handling all with confidentiality.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Coordinates the company’s workers compensation program. Files claims with insurance company within 48 hours, follow up on all workers compensation administrative requirements. Communicates regular updates on status to employees, supervisors, and leadership. Initiates follow up as needed.
• Provides guidance to employees and Supervisors regarding FMLA & LOA. Tracks all FMLA, disability, work-related and other leaves of absences.  Sends required notices, including completing and sending disability claims to provider. Collaborate with Benefits group to ensure required insurance premiums are paid when employees are on leave.  
• Handles details of a highly confidential nature such as employee injury reports and other special reports.  Maintains confidentiality of all employee records as necessary and follows policy regarding release of information. 
• Assists with annual benefits open enrollment period.
• Assists with employee relations. Responds to inquiries regarding policies, procedures, and programs.  Investigates problems, such as working conditions, disciplinary actions, and employee conflicts.  According to circumstances, provides guidance to employees, supervisors and managers.  Provides timely reports on employee relation issues and outcomes. 
• Conducts exit interviews to determine reasons behind separations and conducts employee interviews with current employees. Identifies trends and strategies to increase employee retention.
• Supports recruitment efforts as needed. Assists various NOW locations with recruitment needs. Discusses staffing gaps and needs with supervisors and managers. Collaborates with Recruiting Team to staff accordingly. Updates and distributes job descriptions as necessary.
• Continuously look for process improvements.
• Performs a variety of administrative duties in all areas of Human Resources.  Assembles and distributes information (i.e. training, benefits, company policies, company events) to employees.   Administers employee surveys throughout the year.
• Assists with other Human Resource duties, special projects, and employee events such as wellness screenings, and special employee activities.
• Complies with safety and GMP requirements. 

Requirements

SAFETY RESPONSIBILITY STATEMENT

Supports a culture of safe production and operations; follows all safety rules and procedures.  Actively participates in the safety program by engaging in training activities to learn what constitutes a safety hazard; reporting safety concerns to the supervisor, submitting safety suggestions, and correct or report to the appropriate people when you see a workplace health or safety hazard, until it is resolved.  Assists with communicating safety information to new employees.  Fulfills responsibilities as outlined in the company safety management plan.

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor’s degree and three years related experience and/or training; or equivalent combination of education and experience.   PHR or SPHR certification preferred.  Advanced knowledge of personnel policy and procedure and federal and state laws regarding employment practices is required. 

LANGUAGE SKILLS

Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from employees and the public.  Oral and written bi-lingual skills helpful. 

REASONING ABILITY

Excellent problem solving and judgment skills required.

OTHER SKILLS AND ABILITIES

Must have excellent organizational skills and attention to detail.  Must have intermediate to advanced skill level in Microsoft Outlook, Word, Excel, and PowerPoint.  High level of interpersonal skills to handle sensitive and confidential situations and documentation.  Excellent time management skills and the ability to effectively multi-task is essential.  Strong communication (oral and written) skills required.  Must present a professional, positive image always.   Ability to work off hours as business needs require.

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly required to remain at stationary work location and occasionally to move from place to place within work facility.  Employee is regularly required to use the telephone and computer. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

2026 BENEFITS AT A GLANCE