CRDN of Greater Nashville & Western Kentucky is looking for a Billing Coordinator / Estimator to join our team. We specialize in contents restoration, helping homeowners and businesses recover personal belongings after fire, water, smoke, and other property losses.
What You’ll Do
Estimating & File Preparation
- Prepare accurate estimates for contents restoration services using company-approved estimating software and procedures.
- Review job documentation, photographs, work orders, inventory, and technician notes to ensure estimates are complete and accurate.
- Review completed jobs for missing information, charges, documentation, or supporting details before invoicing.
- Work with production and field staff to clarify job details and ensure all billable services are captured.
- Make revisions to estimates as requested by insurance carriers, adjusters, or customers.
- Maintain organized and complete electronic job files.
Billing & Collections Support
- Prepare and submit invoices to insurance companies, third-party administrators, customers, and other responsible parties.
- Track outstanding invoices and follow up on unpaid or incomplete files.
- Communicate with insurance adjusters regarding estimates, invoices, documentation, and payment status.
- Identify billing discrepancies and work with the appropriate team member to resolve them.
- Assist with accounts receivable and payment tracking.
- Maintain accurate billing records and follow established company procedures.
Communication & Customer Service
- Communicate professionally with adjusters, insurance representatives, customers, vendors, and internal team members.
- Respond promptly to questions regarding estimates, invoices, documentation, and account balances.
- Help resolve billing questions or disputes in a professional and solutions-oriented manner.
- Build positive working relationships with insurance professionals and referral partners.
What We’re Looking For
Required:
- Strong attention to detail and accuracy.
- Excellent organizational and time-management skills.
- Comfortable working with numbers, spreadsheets, and detailed documentation.
- Strong written and verbal communication skills.
- Ability to manage multiple jobs and deadlines simultaneously.
- Proficiency with Microsoft Office, particularly Excel and Outlook.
- Ability to work independently while also collaborating with a team.
- Professional, dependable, and accountable work style.
Preferred, but not required:
- Contents restoration or property restoration experience.
- Experience with Xactimate or other restoration estimating software.
- Insurance claims or adjusting experience.
- Experience with billing, accounts receivable, or insurance invoicing.
- Experience working with insurance carriers or third-party administrators.
Schedule
Full-Time | Monday–Friday | 8am-4:30pm - Opportunity for hybrid remote schedule after training.
Compensation
$60,000 annually with bonus opportunities depending on experience and qualifications.
Restoration industry experience is preferred, but not required.