Job Details: Level: Experienced, Job Location: Hatties Bay Middleton - Middleton, WI 53562, Position Type: Full Time, Salary Range: $65,000.00 - $75,000.00 Salary, Job Shift: Day, Position Summary  The Business Office Manager (BOM) is responsible for overseeing the financial, administrative, and human resource functions of the community. This role ensures accurate billing, payroll coordination, regulatory compliance, and efficient business operations while supporting leadership and maintaining a high standard of professionalism.  Key Responsibilities:   Financial Management  Manage resident billing, including private pay, long-term care insurance, and other payer sources (MCO)   Ensure accurate and timely invoicing, collections, and account reconciliation  Monitor accounts receivable and follow up on outstanding balances  Maintain resident trust accounts and ensure proper documentation and reconciliation  Assist with budgeting, expense tracking, and financial reporting  Assist with invoice paying, reconciliations as needed  Payroll & HR Coordination  Process or coordinate payroll submissions, ensuring accuracy of hours, PTO, and overtime  Maintain employee personnel files in compliance with state and company requirements  Support onboarding, orientation, and offboarding processes  Assist with conducting background checks in accordance with regulatory and company requirements  Track and ensure compliance with background checks, training, and certifications  Administrative Operations  Serve as the primary point of contact for office operations and administrative support  Maintain organized and compliant records for residents and staff  Support leadership with reporting, audits, and operational tracking  Coordinate vendor invoices, contracts, and payments      Compliance & Regulatory Support  Ensure compliance with state regulations (DHS 83, 89 as needed) related to financial and administrative functions  Maintain documentation required for surveys and audits  Assist leadership in preparing for and responding to regulatory reviews  Customer Service & Communication  Serve as a resource for residents and families regarding billing questions and financial matters  Communicate professionally and promptly with internal teams, vendors, and external partners  Maintain confidentiality of all resident and employee information  Qualifications: Qualifications  Associate’s or Bachelor’s degree in Business, Accounting, Healthcare Administration, or related field preferred  Minimum 2–3 years of experience in business office, billing, or administrative operations (senior living or healthcare preferred)  Strong understanding of accounts receivable, billing, and payroll processes  Experience with senior living software/EHR systems preferred  Skills & Competencies  High level of organization and attention to detail  Ability to manage multiple priorities in a fast-paced environment  Strong communication and problem-solving skills  Professional, accountable, and able to work independently  High level of discretion with sensitive financial and personnel information  Work Environment  Primarily onsite within a senior living community  Frequent interaction with staff, residents, families, and leadership  May require occasional flexibility based on operational needs    Position Expectations  This role is critical to the overall success of the community. The Business Office Manager is expected to:  Maintain accuracy, compliance, and accountability in all financial and administrative functions  Support leadership in driving operational efficiency  Ensure business operations run smoothly and without disruption