Lead, coach and develop a team of coordinators responsible for the Inland Delivery Team with an aim to create exceptional customer experiences related to inland shipments while fostering strong partnerships with our vendors.

Responsibilities

• Proactive mindset and collaborative approach to daily tasks
• Responsible for the timely and cost-efficient transport of containers by rail, truck, barge 
  and feeder vessel to/from locations within the area of operation 
• Guides, coaches, and supports the Inland Delivery department including hiring, firing, 
  annual reviews, approving overtime and vacation and individual coaching and 
  development. 
• Reviews weekly KPIs and analysis information to improve overall customer service and 
  operations and meet required KPIs, company targets  
• Makes certain that proper routings are used to ensure the most cost-effective intermodal 
  operation  
• Monitors and verifies work orders are performed in requested time frame  
• Research and provide documentation for all matters relating to intermodal cargo claims 
• Responsible for compliance with all related laws regarding Hazmat, Heavy/Overweight, 
  and Out-of-Gauge cargoes 
• Accountable for problem resolution with customers, vendors, and other offices within the 
  company  
• Approve and transfer all work orders exceeding coordinator authorization 
• Provides training for staff on new systems, regulations, and requirements 
• Quotes inland rates for intermodal, out-of-gauge, special equipment, and heavyweight 
  transports 
• Prepares vendor evaluations per Hapag-Lloyd quality manuals, and monitors vendor 
  service levels 
• Deals directly with customers regarding inland related issues, container information or 
  routing of cargo  
• Facilitates the release of cargo including clearance for in-bound moves, customs 
  clearance in Terminal systems, notification of Customs for cargo ordered to General Order 
  and filing Customs entry for empty containers  
• Arranges Mini Land Bridge transportation and bookings on carriage; in conjunction with 
  GSC team as necessary.  
• Prepares cargo release, issues delivery orders and support customers with proper 
  information and processes; in conjunction with GSC team as necessary  
• Lead & steer team to ensure daily CRM case handling, review productivity.  
• Work with multiple depts to investigate root cause of errors, to reduce additional 
  cost  
• Work to avoid dwelling of units, cargo abandoned, going into GO 
• Ensure daily tracking of dwelling containers, follow-up with customers on requirements for 
  timely release, avoiding storage costs. 
• Makes certain that all departmental and functional training requirements are fulfilled. 
• Ensures consistent application of Hapag-Lloyd policies to all personnel actions 
• Acts as the Superuser for team.  Assist with all UAT 
• Subject expert for any Projects as required by Management 

Qualifications

• Associate degree and a minimum of 3 years of experience in the Maritime Industry or the 
  equivalent combination of education and experience.   
• Possesses specialized knowledge of 3 or more years within all principles of the 
  Operations function.  
• Understands most shipping terms; can use a dictionary to find terms not recognized. Is 
  willing to clarify shipping terms unique to a location. Understands routings, schedules and 
  general practices of various countries, carriers, ports, and terminals.  
• Proficient in MS Office (e.g., MS Teams, Excel, PowerPoint, etc.)  
• Proficient in Salesforce and QlikView and other software appropriate to work demands.
• This position is in the United States and requires eligibility to work in the United States and completion of the employment eligibility form required under federal law

The physical demands described here are representative of those that must be met by an 
employee to successfully perform the essential functions of this job.  Reasonable 
accommodations may be made to enable individuals with disabilities to perform the essential 
functions. 

While performing the duties of this job the incumbent is regularly required to sit, talk and hear.  
The incumbent regularly uses hands and fingers in the course of daily job duties, including the 
use of a personal computer. The vision requirement includes close vision.  May incur mental 
stress due to time deadlines. May need to lift up to 15 pounds at times.