Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

About the Department

Be part of a dynamic team at Populance, a forward-thinking business unit within Henry Ford Health, dedicated to advancing health through data, technology, and population health solutions. We partner with providers and communities to improve health outcomes, reduce barriers to care, and drive innovation that helps people live healthier lives. Join us in making a meaningful impact on the health and well-being of the populations we serve.

Role Overview

This position will be day hours (M-F) working in clinical practices in the Macomb area three days a week and for in person team meetings in Troy and elsewhere as needed, with some remote day work options.

The Case Manager is an interdependent member of the patient-centered care team or treatment team responsible for the collaborative practice of assessment, planning, facilitation, care coordination, evaluation and advocacy for options and services to meet an individual’s and family’s comprehensive health care needs through communication and available resources to promote patient safety, quality of care and cost-effective outcomes. Addresses the needs of patients who have experienced a critical event or diagnosis that requires complex management strategies and the extensive use of resources to optimize health outcomes along the care continuum. Provides services to patients from ambulatory, inpatient or health plan settings.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Conducts a comprehensive assessment of patient’s and family/caregiver’s biomedical, psychological, social, and functional needs to gage the potential impact on recovery.
• Develops personalized patient-centered care plans aimed at optimizing the patient’s care experience.
• Engages patients and their families as part of the care team through advocacy, ongoing communication, health education, identification of resources and service facilitation.
• Utilizes professional judgment, critical thinking, motivational interviewing, and self-management techniques to assist patients in overcoming barriers to goal achievement.
• Provides counseling and interventions related to treatment decisions and end of life issues including Advanced Care Planning.
• Provides coordination as necessary to ensure patients seamlessly and safely transition between care settings.
• Advocates for appropriate delivery of services within the patient’s health plan benefit structure.
• Collaborates with appropriate members of the patient’s treatment/care team to co-manage patients with complex medical and social needs. Facilitates interdependent collaborate care conferences.
• Continually evaluates the patient’s response to the care/treatment plan making modifications when necessary.
• Facilitates interdisciplinary collaborative case conferences that result in the development and progression of a multidimensional plan of care for each patient.
• Provides support and guidance to community health workers working as care team members for patients with complex social needs.
• Provides support and guidance to post-acute care providers working collaboratively as care team members for patients with complex social needs.
• Collaborates with external resources/agencies and post-acute care health teams to optimize patient outcomes and improve patient care experience when transitioning to the next level of care or home.
• Plans and participates in process improvement activities designed to reduce risk, inclusive of data collection, analysis, and follow-up intervention activities.
• Facilitates interventions in cases involving child abuse and neglect, domestic violence, elder abuse, institutional abuse, and sexual assault.
• Supports department-based goals which contribute to the success of the organization.

EDUCATION/EXPERIENCE REQUIRED:

• Bachelor’s degree in nursing or related professional field (i.e., social work, counseling, health education, etc.) or a Master’s degree of Social Work.
• Minimum (3) three years of clinical experience.
• Excellent verbal communication and written documentation skills.
• Excellent customer service and interpersonal skills including the ability to interact with internal and external customers and all levels of the organization.
• Strong problem-solving, analytical, and decision-making skills.
• Strong computer skills and knowledge.
• Experience in discharge planning, home health care, rehabilitative medicine, community health or managed care preferred.
• Knowledge of preventive service guidelines, clinical practice guidelines, behavior change theory, Medicare and Medicaid regulations and case management principles.
• Knowledge of medical ethics and legal implications related to case management.
• Understanding of social determinants of health and their impact on a patient’s wellbeing.
• Well versed in facilitating community resources to meet the needs of diverse populations.
• Strong organizational, planning and implementation skills with the ability to handle multiple complex patients’ needs simultaneously.
• Strong sense of compassion with the ability to successfully advocate for patients and their families.

CERTIFICATIONS/LICENSURES REQUIRED:

• Registered Nurse (RN) or a Licensed Social Worker (LMSW) with a valid, unrestricted State of Michigan license.
• Certification in Case Management (CCM) by the Commission for Case Management Certification (CCMC) or Accredited Case Manager (ACM) by the American Case Management. Required within three (3) years of