JOB POSTING
Elge Plumbing has proudly served Boston with reliable plumbing solutions for decades. Known for integrity, technical excellence, and strong community ties, Elge is a trusted name across Massachusetts. As part of TurnPoint Services, Elge employees gain access to advanced training, national career opportunities, and the stability of a proven platform. We value teamwork, craftsmanship, and long-term growth. Build your career with Elge Plumbing — where Boston expertise meets national opportunity.
Role Overview
As an Account Manager, Customer Service, you'll serve as a trusted resource for our customers, ensuring their needs are met and their experiences exceed expectations. You'll partner closely with operations and internal teams to resolve concerns, strengthen customer relationships, and support customer retention efforts.
Key Responsibilities
- Serve as the primary point of contact for assigned commercial plumbing customer accounts.
- Build and maintain strong customer relationships through proactive communication and exceptional service.
- Manage and resolve escalated customer concerns with professionalism and urgency.
- Collaborate with operations teams to ensure service commitments are delivered successfully.
- Monitor customer satisfaction and identify opportunities to improve the overall customer experience.
- Maintain accurate account information, communications, and activity records within CRM systems.
- Analyze customer feedback and trends to proactively address potential issues.
- Support customer retention initiatives and identify opportunities to strengthen account loyalty.
- Partner with sales and operational leadership on renewals, account growth, and retention strategies.
- Track, monitor, and report customer satisfaction metrics.
What We're Looking For
- 2+ years of experience in customer service, client relations, account management, or a related field.
- Strong relationship-building and customer communication skills.
- Demonstrated ability to resolve problems and difficult situations with professionalism and empathy.
- Excellent organizational and time-management abilities.
- Experience working with CRM platforms and customer management tools.
- Ability to collaborate effectively across multiple departments.
- Detail-oriented with a strong commitment to customer satisfaction.
Why Join Elge Plumbing?
- Competitive compensation
- Comprehensive medical, dental, and vision benefits
- 401(k) with company match
- Paid time off and paid holidays
- Ongoing training and professional development
- Career growth opportunities within Elge Plumbing and the TurnPoint Services family
- Supportive team environment focused on collaboration and success
- Stable, growing organization with a strong reputation in the community
Join a Team That Values Service Excellence
At Elge Plumbing, we understand that great customer relationships are the foundation of our success. If you're looking for an opportunity to make a meaningful impact while growing your career with a respected company, we'd love to connect with you.
Apply today and help us continue delivering the exceptional service Boston has trusted for generations.
Why You'll Love Working Here
• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.
• Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.
• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.
• Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.
• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.
• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.
• Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.
• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.
• Safety First: A safety-first mindset built into every process so you go home safely every day.
• Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.
• Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.
• Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.
Pay Range
USD $26.00 - USD $32.00 /Hr.
EEO Statement
Equal Opportunity Employer
We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.