Overview

Under the direction of the Supervisor, the Customer Service Representative is responsible for scheduling patient appointments and managing the clinical medical records system. The Customer Service Representative will serve as a liaison between patients and hospital staff.
Qualifications

Education

• Required: High school diploma or GED equivalent.

• Preferred: Completion of a medical terminology course.

Required Skills

• Demonstrated effective verbal and written communication skills.

• Ability to manage stressful situations professionally, courteously, and effectively.

• Basic knowledge and understanding of medical terminology.

Experience

• Required: One to two years of customer service experience.

• Preferred: Two years of customer service experience in a healthcare-related setting.

Patient Population

• Provides services to patients across all age groups.