The Scheduling Associate is responsible for electronic scheduling of patients.
Responsibilities
- Schedules patients for diagnostic services.
- Schedules patients and procedures for multiple diagnostic studies at several locations.
- Utilizes scheduling guidelines to include documentation of indications and contraindications to ensure appropriate studies are ordered.
- Coordinates proper sequencing of studies and scheduling protocols when scheduling multiple studies.
- Cancels/reschedules patients as requested by patients, provider or staff.
- Provides diagnostic preparation information to patients.
- Proactively schedules each area to ensure all available time is used appropriately by scheduling sequentially when possible.
- Ensures completeness and accuracy of patient information.
- Identifies patient name, date of birth, and social security number without duplication of medical record numbers.
- Obtains appropriate signatures, copies all insurance cards and driver's license as directed.
- Processes diagnostic services scheduling request queues and all inbound faxes.
- Obtains and manages healthcare provider orders.
- Verifies orders and makes any necessary changes to scheduling procedure.
- Manages all incoming orders from fax server.
- Manages all Diagnostic Scheduling Request Queues and ensures patients are scheduled in a timely manner.
Qualifications
Education:
- High School or GED
- Associate's Degree
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- In medical office administration, information technology, computer science, or related degree; Completed courses in Medical Terminology, and/or Anatomy and Physiology
Experience:
- 1
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- Customer service and/or healthcare setting, including experience using computer applications in a professional environment
- Using advanced medical terminology in a clinical setting
Skills:
- Excellent communication and comprehension skills
- Proficient skills in computer applications including Microsoft office
- Proficient skills using medical terminology and processing medical information