Overview

To deliver excellent patient centered service in a medical office setting by scheduling patient appointments, collecting co-payments / pre-payments / other payments, reviewing patient balances, entering charges promptly and accurately, processing referrals, and maintaining a comfortable wait experience for patients based on practice protocols and UF Health Physicians policies and procedures. Greets patients professionally and provides a patient friendly point of entry and / or exit. May be required to float to other practices or flex time, as needed, for staffing.
Qualifications

Minimum Education and Experience Requirements

• High school diploma or equivalent required.

• At least one year of experience in financial services, business operations, physician office settings, or customer service required.

• Two years of business, financial, or physician practice experience preferred.

• An associate degree or equivalent college coursework may substitute for the required one year of experience.

• Knowledge and experience validating patient demographics and insurance information required.

• Familiarity with CPT and diagnosis coding preferred.

• Excellent customer service, interpersonal, and telephone communication skills required.

• Ability to collect patient payments professionally and courteously.

• Strong organizational skills with the ability to multitask, prioritize responsibilities, and demonstrate initiative.

• Strong problem-solving skills and the ability to work effectively as part of a team are essential.

Motor Vehicle Operator Designation

None required.

Licensure/Certification/Registration

None required.