Overview

The Ward Clerk through communication, requisitioning, and management of supplies and equipment, compliments the activities of the nursing staff, patients, physicians, other hospital departments, and visitors. He/She performs general receptionist and clerical duties in order to facilitate efficient functioning of the Emergency Department. 

Responsibilities

• Serves as general receptionist for the hospital, greeting patients and visitors in person or by phone in a courteous manner.

• Provides general information concerning the hospital and/or patient's condition in accordance with hospital guidelines and secures signatures on documents if required.

• Operates communication system placing and answering telephone calls, paging or contacting staff, keeping appropriate records, and assisting in locating patients' families.

• Determines patients' needs by admitting to the hospital or referring to the appropriate facility and escorts patients to the proper area or arranges transportation.

• Maintains a roster of inpatients by name, bed number, and religious preference, reporting daily on admissions and discharges.

• Maintains elective admission schedules and contacts patients when rooms become available.

• Prepares all necessary records relating to patient admission, payment, and discharge.

• Pulls patient charts and maintains appointment schedules.

• Handles money and retains custody of hospital keys as required.

• May assist patients in and out of vehicles.

• Operates various office equipment.

• Performs cashier duties, including receipt of payments and issuance of receipts.

• Performs other related duties as assigned.

Qualifications

Minimum Education:

• High school Diploma or equivalent GED
• Vocational or AS in Secretarial type positions (preferred)

Minimum Work Experience: 

• 2 years experience (preferred)

 

Required Skills, Knowledge, and Abilities: 

 

• Ability to communicate effectively and document information accurately.
• Ability to deal efficiently and effectively with a wide variety of individuals.
• Knowledge of basic medical terminology preferred.
• Basic computer knowledge is preferred.
• Hospital clerical background is preferred.Ability to requisition supplies is preferred.