Licensing Specialist

Job Details

FT / PT Status – Full-Time
Salary – $20.87 - $34.91 Hourly Wage
Remote Work / In-Office – Hybrid
Recruiter – Victoria Trujillo | victoriatrujillo@utah.gov
Application Deadline – October 23, 2026

Key Responsibilities

As a Licensing Specialist, you will:

• Serve in various licensing capacities such as resident, non-resident, renewal, reinstatement, license changes and background.
• Receive, research and respond to incoming questions or complaints; provide information, explain policy and procedures, and/or facilitate a resolution.
• Analyze summarize and/or review data; report findings, interpret results and/or make recommendations.
• Ensure compliance with applicable federal and/or state laws, regulations, agency rules, standards and guidelines, etc.
  Interpret, clarify, explain and apply agency policy and procedures, business practices, federal or state laws and regulations, etc.
• Interpret, clarify, explain and apply agency policy and procedures, business practices, federal or state laws and regulations, etc.
• Identify data and information which suggest developing patterns of problems or complaints, from which general or specific trends and patterns can be discerned, suggesting a need for further investigation.
• Review electronic applications and assist the public and others with problems.
• Review, research, and interpret data and other source material and documents.
• Analyze legal documents.
• Communicate with licensing vendors, NIPR and Sircon.
• Work with licensing vendors to resolve a wide variety of issues of the licensing process, such as fees failing to post, needs for changes in their online procedures, feedback from clients, etc.
• Act as a liaison and resource to provide assistance to the public and others.
• Review problems related to electronic applications, including investigation and written communication relative to each problem application.
• Review electronic applications and assist the public and others with problems.
• Retrieve data found in databases to generate requested reports.
• Write, draft and process data, documents and reports, etc.
• Coordinate various projects and services.

Qualifications

Minimum Qualifications:

The ideal candidate will possess the ability to:

• Principles, theories and practices of one or more of the following types of insurance: life, health, title, property and casualty, bail bond insurance, etc.
• Find, gather and collect information or data, conduct a methodical examination; evaluate information against a set of standards.
• Use automated software programs such as MS Word, PowerPoint and Excel.
• Use computer relational database software.
• Deal with people in a manner which shows sensitivity, tact and professionalism.
• Compile, code, categorize, calculate, tabulate, audit, verify, or process information or data; use research methods, techniques, and/or sources of information.
• Interviewing techniques.
• Investigative techniques and processes.
• Decide or solve a problem by using logic to identify key facts, explore alternatives, and propose quality solutions, use logic to analyze or identify underlying principles, reasons, facts associated with information or data to draw conclusions.
• Communicate information and ideas clearly and concisely, verbally and in writing, speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally.
• Organize information in a clear and concise manner.
• Plan, organize and prioritize time and workload to accomplish tasks and meet deadlines.
• Review and/or edit documents for accuracy and completeness.
• Monitor or track information or data.
• Develop and maintain applicable professional contacts, resources, and/or networks.

Preferred Qualifications: 

• Knowledge of applicable laws, rules, regulations and/or policies and procedures.

About the Role

Location – Taylorsville State Office Building
4315 S 2700 W
Taylorsville, Utah, 84129
United States
Background Check Required – Yes
Drug Test Required – No
Schedule Code – B - Competitive Career Service

Why You Should Join Our Team
In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization. 
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals. 
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency
The Utah Insurance Department's mission is to foster a healthy insurance market by promoting fair and reasonable practices that ensure available, affordable and reliable insurance products and services. To learn more about the Utah Insurance Department, click here.

EEO Statement
The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.