Job Details: Job Location: Quincy Store - Quincy, IL, Position Type: Full Time, Education Level: High School or GED, Salary Range: $53000.00 - $64000.00Salary, Travel Percentage: Occasional, Job Shift: Any, Job Category: Retail, Our Mission:  Providing people with the skills and resources to become self-sufficient through the power of work. Our Diversity Statement:  LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.   Job Title: Store Manager  Department: Donated Goods Retail  Reports To: District Manager  Classification: Exempt  EEO-1 Category: First/mid-level officials and managers  Safety Sensitive: Yes  Supervises: Assistant Store Managers, Store Supervisors, and other store personnel  Job Summary  Manages all aspects of store operations, including collecting donations, processing donations, sales, managing staff, financial performance, and loss control activities. Conducts self with honesty and integrity, ensuring that all business activities are transparent and ethical.  Essential Job Duties  1. Oversees store’s operation; directs activities of store staff and volunteers, ensures that all sales transactions and donated goods are processed and reported  2. Communicates the organization’s mission, vision, and values and promotes diversity 3. Trains, coaches, and provides feedback to strengthen and develop staff skills  4. Ensures staff follows policies and procedures  5. Responsible for maintaining compliance will all applicable employment laws and regulations 6. Actively recruits, hire, and schedules staff, conducts performance evaluations, administers discipline, documents and communicates performance and behavioral issues  7. Demonstrates leadership and positive role modeling for staff  8. Effectively manages time and monitors staff time to ensure that work is completed 9. Ensures the completion of job duties  10. Oversees maintenance and care of equipment, machinery, and facilities  11. Champions safety and loss prevention programs and handles loss control concerns by working in partnership with our Loss Prevention Department  12. Develops business plan, manages store’s expenses, and oversees the budget  13. Maximizes the store’s financial performance and achieves desired results  14. Drives operational improvements  15. Maintains quality control in retail operations  16. Contributes to team success by involving others in work processes, decisions, and actions 17. Fills in for store staff as needed  18. Travels to locations within the LLGI territory to support the organization's needs  19. Responsible for all aspects of store operations whether is physically present at the assigned location or not  20. Ensures that the customer perspective is a driving force behind customer satisfaction 21. Seeks to understand the customer’s circumstances, problems, expectations, and needs 22. Supports the needs of the customer by providing donated goods in a timely manner 23. Identifies customer service issues and creates solutions  24. Builds customer awareness around LLGI’s mission  25. Identifies and corrects conditions that affect employee and customer safety  26. Complies with safety standards  27. Identifies opportunities, and generates ideas to improve sales floor objectives 28. Initiates action to maintain daily sales target  29. Partners with retail operations team to identify, assess, create, and implement process improvement 30. Embraces the mission, vision, and values of LLGI  31. Initiates action to accomplish objectives in a proactive manner  32. Seeks to understand individual differences and values to build workplace relationship 33. Learns and applies new job-related information promptly  34. Performs other duties as required or assigned  Competencies  Adaptability Managing Conflict Stress Tolerance  Communication Tenacity Urgency  Coaching Delegating Building Trust Qualifications:   Education, Experience, and Expectations  Requires a high school diploma or equivalent  Requires 3 years of experience in a leadership role, with responsibility for directly supervising staff. preferably in retail. Requires CPR/First Aid certification or ability to obtain certification within six months of employment  Requires a valid driver’s license, safe driving record, proof of insurance, and reliable transportation  Knowledge, Skills, and Abilities  Requires proficiency with the Google business platform and/or Microsoft Office products, including Word, PowerPoint, Outlook, and Excel, and the ability to utilize other software, such as payroll and point of sale  Requires an understanding of the profit and loss statement  Conveys information clearly through verbal and written communication  Works independently while fostering a strong team atmosphere  Demonstrates professionalism  Demonstrates sensitivity and the ability to communicate with a diverse population, promotes diversity and inclusion throughout the organization.  Interacts with people in a manner that enhances their dignity, privacy, and confidentiality.  Requires a high level of professionalism, integrity, business conduct, and ethical behavior.  Requires the ability to be consistently at work and on time on scheduled work days.  Physical Requirements  Requires the ability to lift or move up to fifty (50) pounds of clothing and housewares safely on and off retail shelving fixtures up to ten (10) feet high, clothing racks four (4) feet high, and z-racks six (6) feet high  Push and pull z-racks holding up to one hundred (100) pieces of clothing and weighing a minimum of 150 pounds Bend and reach into gaylords up to five (5) feet high to remove clothing and housewares  Push or pull wheeled carts with an average weight of one hundred fifty (150) pounds  Requires manual dexterity to fasten and unfasten buttons; snaps and zippers; operate cash registers and tagging guns  Requires the ability to stand for extended periods  Requires the ability to perform a combination of tasks for extended periods, such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, or pulling objects to sort and hang clothing, and place housewares on shelves and racks  Requires visual acuity to evaluate donated items for quality  Requires the ability to identify smells to evaluate donations for undesirable odors - mold, must, dust, bodily fluids, and/or urine  Subject to transfer to other locations within the LLGI territory  Environmental Conditions  Works in an office, light industrial/warehouse environment with exposure to heat and cold   Subject to exposure to allergens, including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair Fast-paced environment with short deadlines and regular instances of critical or unusual situations.  Scope of work includes office, light industrial, and warehouse settings with exposure to heat, cold, dirt, dust, pet hair, mold, and other allergens.  Requires frequent travel to LLGI locations  Tools and Equipment  Cash register, credit/debit card machine, bar-code reader, shopping carts, shopping baskets, wheeled spring carts, wheeled deep carts, wheeled z-racks, handheld pricing machine, hand-held tagging machine, pallet jacks, basic retail equipment, personal protective equipment, hand trucks, furniture dollies, 4-wheel metal/plastic cages, material lifts, furniture dollies, trash bin/can, bushel carts, trash compactor, trash dumpster, stackers and, company vehicles  Regular Contacts    LLGI Staff  Volunteers/Community Service Workers  Vendors/Suppliers  General Public  Donors/Customers  Service Participants  GII Personnel  Representatives from Accrediting Agencies  Stakeholders  Our Commitment to Diversity LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, socio-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.