Job Details: Job Location: Embassy Suites - Austin - Austin, TX, Position Type: Full Time, Salary Range: Undisclosed, Texas Western Hospitality is looking for a uniquely qualified hospitality leader to join our team as a Sales Manager!
ESSENTIAL FUNCTIONS:
Establishes client base of organizations, associations, social groups, and corporate businesses through direct outside and inside sales, in order to secure business for the hotel.
Ensures that predetermined sales expectations are met or exceeded.
Manage daily schedule to achieve 25% strategic administrative time and 75% tactical sales execution time.
Conducts tours, answer questions for walk-in and call-in customers directing them to other sales staff members if appropriate.
Develops and maintains relationships with key clients in order to produce group and/ or convention business.
Documents all sales activities into Sales Pro in a timely and accurate manner.
Negotiates guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines. Confirms agreements in writing and forwards document to client and affected hotel departments.
Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures.
Forecasts and accurately records and all bookings and cancellations.
Assists the Director of Sales with the implementation and achievement of the Sales Marketing plan.
Actively participates in various industry networking groups. This includes but is not limited to attending local and regional events and conventions and developing relationships with meeting planners and decision-makers for the association/government agencies.
Actively participates in weekly Revenue calls.
Spends a majority of time each week away from the hotel conducting outside Sales calls and Sales Blitzes.
Provides administrative support to the Sales team/office.
Meets with F&B staff daily to review catering summary (if applicable).
Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
Maintains a professional image at all times through appearance and dress.
Meets with planners after their event to discuss the success of the event, deficiencies, etc. and to re-book business.
Follows company policies and procedures and is able to effectively communicate them to subordinates.
Fulfills Manager on Duty shifts.
Qualifications: SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
Excellent written and verbal communication and interpersonal skills
Strong analytical skills relative to impact on hotel revenues
Highly responsible, reliable, and ethical
Well organized and detail-oriented
Strong understanding of revenue management principles
Ability to multitask
Proficiency in Microsoft Office applications
Previous experience as a Sales Manager required (preferred hospitality industry)
Ability to travel as needed
Must have a valid driver’s license and be able to operate a vehicle to meet with clients.
PHYSICAL DEMANDS:
While performing the duties of this job, the employee will be required to sit for long periods of time; use hands and fingers repetitively; view computer screens for long periods of time; use office equipment, including a telephone; reach with hands and arms; and stoop, kneel, or crouch and frequently be required to walk, climb stairs, talk, and hear. May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Must be able to use close vision, distance vision, and color vision effectively.
Able to operate in mentally and physically stressful situations
QUALIFICATIONS:
Previous experience as a DOS or Sales Manager in the hotel industry is a plus
High school education is required. College education is preferred.
Must have prior experience in Sales Manager or Supervisor role.
Must be able to effectively lead and motivate a team.
Texas Western Hospitality offers a comprehensive rewards and compensation package for eligible associates that includes:
Opportunities for advancement and career growth
Warm and supportive work environment
Competitive Wages
Medical, Dental, and Vision Insurance
Flex Spending Account
Voluntary Life Insurance
Short-Term and Long-Term Disability
401(k) retirement plan with Employer Match
Paid Time off Programs
Holiday Pay
Jury Duty Leave and Bereavement Leave