Executive Director, Enterprise Services Digital Asset Operations

Are You Ready to Make an Impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Enterprise Services comprises of multiple business platforms including Client Services, Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which reports into the Chief of Enterprise Services. These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end standard methodologies.

Pay and Benefits

• Competitive compensation, including base pay and annual incentive.
• Comprehensive health and life insurance and well-being benefits, based on location.
• Pension / Retirement benefits.
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

   

The Impact You'll Have in This Role

The Executive Director, Enterprise Services Digital Asset Operations, will play a pivotal role in advancing operational readiness in support of DTCC’s Digital Assets strategy and related business initiatives. In collaboration with senior leaders across Enterprise Services and other divisions, the Executive Director will ensure that operational requirements, risks, and controls are effectively integrated throughout the product lifecycle and delivery process.

The role will also partner with support teams across Enterprise Services to develop scalable operational capabilities for Digital Asset products and services, including operating models, procedures, and controls which promote stable production operations, support sustainable growth, and strengthen operational resilience.

Your Primary Responsibilities

Strategic Business Partnership & Operational Readiness

• Partner with senior leadership across Enterprise Services to ensure operational readiness for Digital Asset initiatives.
• Establish Enterprise Services’ readiness frameworks that assess organizational preparedness across people, process, technology, controls, procedures, support models, training, and service management capabilities.
• Identify operational impacts, risks, dependencies, resource requirements, and support considerations early in the delivery lifecycle to improve implementation success and reduce execution risk.

• Drive alignment across Enterprise Services and business divisions to ensure readiness activities, implementation plans, dependencies, and organizational commitments are effectively coordinated and executed.

   

Business Delivery & Strategic Initiative 

• Collaborate with Product and Technology organizations to translate strategic business objectives into executable operating models and support structures.
• Ensure operational requirements are appropriately represented in product roadmaps, business cases, delivery plans, testing strategies, release activities, and implementation approaches.
• Support strategic business initiatives by evaluating operational feasibility, scalability, support requirements, control implications, and long-term operational sustainability.
• Monitor Enterprise Services’ readiness milestones, key deliverables, dependencies, and risks across Digital Asset programs.
• Drive timely escalation and resolution of operational issues that could impact delivery timelines, launch readiness, service stability, client outcomes, or business objectives.
• Promote continuous incorporation of operational feedback and lessons learned across Enterprise Services into future product enhancements, implementation activities, operating model refinements aligned to Digital Asset initiatives.

• Serve as a strategic partner to Product, Technology, and business leadership teams to ensure solutions are operationally sustainable and aligned with enterprise objectives.

   

Operational Excellence & Risk Management

• Ensure procedures, training materials, controls, and support models evolve in alignment with new business capabilities and technology solutions.
• Champion continuous improvement initiatives that enhance operating effectiveness while maintaining strong risk and control disciplines.
• Lead ongoing reviews and enhancement of readiness processes to support organizational resiliency and regulatory compliance.
• Foster a strong risk management culture through implementation and continuous enhancement of operational controls, governance processes, and oversight frameworks.
• Ensure operational readiness activities appropriately address operational, technology, regulatory, legal, compliance, cybersecurity, and business risks.
• Partner with enterprise control functions to identify, assess, escalate, and mitigate risks associated with Digital Asset capabilities.

• Maintain accountability for operational audit findings, risk assessments, regulatory commitments, and control-related initiatives impacting Digital Asset Operations.

   

Stakeholder, Client & Industry Engagement

• Build trusted relationships with business leaders, operational partners, clients, regulators, technology providers, and industry participants.
• Represent Enterprise Services in strategic planning discussions, governance forums, client engagements, and industry working groups related to Digital Assets.
• Communicate operational readiness status, risks, dependencies, and recommendations through clear, concise, and fact-based reporting to senior leadership.
• Collaborate across organizational boundaries to build strategic partnerships and drive successful business outcomes.

• Advocate for operational excellence, client-centricity, and scalable business solutions across the enterprise.

   

Leadership & Organizational Development

• Create a culture of accountability, collaboration, innovation, continuous improvement, and responsible risk management.
• Develop organizational capabilities required to support the growth of DTCC's Digital Asset business and future strategic initiatives.

• Foster an inclusive and collaborative environment where employees are empowered to contribute, innovate, and perform at their highest potential.

   

**NOTE: The Primary Responsibilities of this role are not limited to the details above.**

Qualifications

• 15+ years of related experience with deep understanding of securities processing, settlement, asset servicing, operational controls, and financial market infrastructure.
• Strong knowledge of digital asset technologies, tokenization, distributed ledger platforms, digital custody models, and emerging industry standards.
• Proven ability to translate business strategy into operating models, governance frameworks, readiness programs, and measurable business outcomes.
• Exceptional stakeholder management, influencing, and executive communication skills.
• Demonstrate experience partnering with cross-functional teams to successfully deliver large scale business initiatives in a highly regulated environment.

• Bachelor's degree preferred or equivalent experience.

   

Talents Needed for Success

• Strategic and visionary leadership.
• Deep operational readiness and implementation expertise.
• Strong business partnership and influencing capabilities.
• Enterprise-wide relationship management and collaboration skills.
• Operational excellence and execution discipline.
• Risk management and governance expertise.
• Executive presence and communication effectiveness.
• Ability to navigate ambiguity and drive alignment across diverse stakeholder groups.
• Passion for innovation, digitization, and continuous improvement.
• Dedication to fostering a culture of accountability, collaboration, inclusion, and responsible risk management.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork.  When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

Learn more about Clearance and Settlement by clicking here.

Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services.

These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.