HSAIII-APS

Salary Range: $32,752-Commensurate with Experience

Title Description- Human Services Specialist III

Title Description- Human Services Assistant III represents the specialist level in the occupational group for Human Services Assistants. Employees serve as the initial point of contact for clients seeking benefits and/ or services and screens clients for benefits and services. Human Services Assistant III is distinguished from Human Services Assistant II  by  serving as a screener and the initial point of contact for the clients seeking benefits and/or services. 

Position Summary:
The Adult Services / Adult Protective Services (APS) Case Aide provides essential administrative and program support to social work staff serving vulnerable adults. This position plays a critical role in ensuring efficient office operations, timely documentation, and responsive client services. The ideal candidate is organized, professional, detail-oriented, and able to multitask in a fast-paced human services environment.

Key Responsibilities:

• Answer and direct incoming phone calls in a courteous and professional manner
• Determine the level of need or urgency of calls and appropriately route emergencies
• Take accurate messages and relay information promptly to appropriate staff
• Document contacts, case activities, and service information in agency systems
• Assist with preparation and tracking of yearly guardianship paperwork
• Maintain organized filing systems (electronic and paper records)
• Provide general clerical and administrative support to Adult Services staff
• Utilize Microsoft Office programs (Word, Excel, Outlook) for correspondence, reports, and tracking
• Transport clients to appointments or required services as needed
• Support caseworkers with scheduling, correspondence, and follow-up tasks
• Maintain confidentiality and professionalism at all times

Minimum Qualifications:

• Proficiency in Microsoft Office Suite
• Strong organizational and multitasking skills
• Ability to assess urgency and respond appropriately in sensitive situations
• Excellent written and verbal communication skills
• Ability to work effectively with vulnerable population

Education and Experience-

High school diploma supplemented with postsecondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business or related field, and relevant work experience in public administrative support work OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. 

Preferred Qualifications:

• High school diploma
• Experience in administrative support, human services, or social services environment preferred
• Valid driver’s license and ability to transport clients

Special Requirements: 

 Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and must be able to meet agency insurance policy standards. and/or pre-employment drug screen.

The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.

All offers of employment are contingent upon satisfactory results of the required checks and screenings.

Employee must be willing to work in community emergency shelter in the event of a natural disaster or emergency.

This position is covered under Code of Virginia §63.2-1601.1 or §63.2-1720 requiring the finalist candidate to submit to fingerprinting and provide personal descriptive information for a criminal history record check through the Central Criminal Records Exchange and a search of the Central Registry.

Special Instructions to Applicants:  

Applications/resumes for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications and resumes will not be accepted. This website will provide a confirmation of receipt when the application is submitted for consideration. Consideration for an interview is based solely on the information provided. Please refer to your Local HR Connect account for the status of your application and this position.

Contact Information:

Name Marie Hopkins

Phone:  540-564-6163

Email: marie.hopkins@dss.virginia.gov 

Address: Harrisonburg Rockingham Social Services District 110 North Mason Street, Harrisonburg, Virginia 22802