Overview

Facilitates communication between patients, staff and physicians.  Schedules hospital outpatient procedures and admissions in a timely and efficient manner. Performs patient check out procedures, schedules follow up and/or referral visits and collects deductibles and co-pays. Provides clerical support and maintains systematic initiation and follow up of scheduled events.

TYPICAL PHYSICAL DEMANDS:  Requires sitting for long periods of time, also stooping, bending and stretching for files and supplies.  Occasionally lifting files or paper weighing up to 50 pounds.  Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and such other office equipment as necessary.  Requires ability to view terminal for long periods of time without eyestrain or stress.  Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.  It is necessary to view and type on computer screens for long periods and to work in an environment which can be very stressful.

TYPICAL WORKING CONDITIONS:  Work is performed in an office environment.  Involves frequent contact with patients.  Work may be stressful at times.  Interaction with others is constant and interruptive.

Qualifications

Education:  HS/GED required

Experience:  Prefer one year work experience, preferably in a medical office setting.  Knowledge of medical terminology desirable. 

Additional Skills/Abilities: 

Knowledge of medical business office procedures and practices.  Knowledge of grammar, spelling and punctuation to type patient information.  Skill in operating a computer and photocopy machine.  Skill in answering the telephone in a pleasant and helpful manner.  Ability to speak clearly and concisely.  Ability to read, understand, and follow oral and written instructions.  Ability to establish and maintain effective working relationships with patients, employees, supervisors, physicians and the public.  Knowledge of the organization’s policies and procedures.  Upholds effective work habits including, but not limited to, regular attendance, teamwork, initiative, dependability, and promptness.

About Us

DeKalb Regional Medical Center celebrated its 35th anniversary in October 2021. Throughout its history, the team of healthcare providers here have been proud to serve the people of Fort Payne, Alabama.

Today, DeKalb Regional is 134-beds and offers comprehensive services including cardiac catheterization, geriatric psychiatric services, women’s and children’s services, bariatric services, orthopedics services, and many more. DeKalb Regional and its physicians serve patients from throughout Northeast Alabama and Western Georgia.

DeKalb Regional is committed to providing quality care close to home. The hospital is accredited by The Joint Commission and the American College of Cardiology as a Primary Stroke Center and Chest Pain Center. It was also awarded the 2023 Get with the Guidelines Rural Stroke Bronze Quality Award from the American Heart Association. In fall of 2023, DeKalb Regional was one of seven hospitals in Alabama to receive an “A” grade from The Leapfrog Group.

DeKalb Regional Medical Center has 500 employees and more than 100 members of the medical staff.