JOB POSTING
Where Helping People Isn’t Just the Job – It’s the Purpose – Start Your Career with AAA Central Penn!
Join AAA Central Penn and be part of a trusted brand that puts people first. As a Member Specialist at our branch location in Harrisburg, you’ll step into a high-demand, customer-focused role. Our members count on us when it matters most—and you can be the reason they leave with peace of mind and a smile. You’ll provide personalized, face-to-face support, build lasting relationships, and help members get the most out of their AAA benefits.
If you’re looking for a stable, rewarding career opportunity with room to grow, this is your chance to deliver exceptional service while making an impact—starting at $17.65 per hour.
What Makes This Role Exciting:
- Variety in your day – no two interactions are the same
- Meaningful, purpose driven, face-to-face connections with members in your local community
- A role where you can truly make a difference in someone’s day
What You Will Do to Make an Impact:
- Deliver outstanding customer service by greeting members warmly and providing personalized support in a fast-paced branch environment.
- Drive membership growth and retention by assisting with new memberships, renewals, and account updates.
- Handle everyday member services, including maps, TripTiks, EZPass, and retail merchandise transactions.
- Provide specialty services such as passport photos, International Driving Permits, and foreign currency.
- Expand your skillset by becoming a Notary Public (AAA covers the process and support).
- Complete PennDOT services, including title transfers, registration, and licensing transactions.
- Connect members to the right solutions by referring them to AAA Travel Advisors and Insurance Agents.
- Promote AAA products and services by identifying opportunities to enhance the member experience.
- Maintain AAA’s high standards of service excellence, ensuring every interaction is positive and professional.
What You Bring:
- High school diploma or equivalent.
- Customer service or sales experience is a plus.
- Willing to become a Notary Public in PA within 12 months (we’ll guide you through it).
- Ability to pass a PA State Police background check for PennDOT services.
- Strong communication skills when helping customers in person, on the phone, or online.
- Good listening skills and ability to make helpful decisions.
- Comfortable adapting to new situations in a fast-paced environment.
- Basic comfort using computers and multiple systems.
Our branch is open Monday - Friday from 9:00 a.m. - 5:00 p.m. as well as Saturday from 9:00 a.m. - 1:00 p.m.
AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V