What We Offer:

• Paid Time Off
• Paid Holidays
• Medical, Dental and Basic Life
• 401K with employer contribution
• Bi-weekly Pay Schedule
• Opportunity for advancement and Career Development

Responsibilities:

• Open and close Paccar Solution / Decisiv cases and repair orders while providing all customer, vehicle and repair information needed for the work order.
• Record, adjust and report mechanics time for repair orders and payroll.
• Responsible for flat rate repair orders and all related billing accuracy.
• Controls work in process, closes repair orders and responsible for keeping repair order closer rate of under 15 days and 5-day lag since last punch time.
• Maintains GPM set by service manager on all repair orders.
• Works with Foreman and Technicians to maintain desired level of efficiency and productivity goals set by service manager.
• Supervise and assist technicians with the diagnosis and repairs of their jobs. Bring technician problems to service manager’s attention
• Ensure all information to file the warranty claim is documented and saved before submitting to the warranty department.
• Check in new trucks delivered to the shop and complete the proper documentation
• Consult with the parts department on special order parts and sublet repairs.
• Instruct the following shift’s service writer on any special instructions and appointments.

Qualifications:

• Should possess a High School Diploma.
• A College degree or a certificate from a trade school is preferred, but not required.
• Experience in dealership service shop environment is strongly preferred but not required.

*Please note this is a safety-sensitive position