Job Purpose or Objective(s): As the Technology Specialist, you will be responsible for troubleshooting issues at grocery stores, with participants and staff, testing software updates, and implementing updates of the participant shopper app to ensure excellent customer service, data integrity, and appropriate benefit delivery to eligible children living within the Choctaw Nation and to increase participation and redemption of benefits in WIC, Summer EBT, and other Food & Nutrition Programs. You will report to the Senior Director.

PG10 - Full Time | Durant WIC and Nutrition Department | Schedule: Monday - Friday 8:00am to 4:30pm |

Weekly Earned Wage Access is an Option for this Position | 

Primary Tasks:

1.       Provide technical support and training on software programs to the food and nutrition program associates.

2.       Communicate with internal and external sources, maintain data integrity, and client confidentiality.

3.       Troubleshoot, plan, implement, and perform quality assurance checks for the food and nutrition program software.

4.       Document key project activities and provide reports to management personnel.

5.       Collaborate with food and nutrition program management team in the execution of all technology aspects including the software system, mobile apps, and communication methods.

6.       Gather performance data and statistical information for analysis.

7.       Assist management in preparing project plans and identify needed resources to meet technical requirements and timeline for delivery of services on-time and under budget.

8.       Travel in and out of the 10 ½ counties, sometimes overnight, to provide support and training.

9.       You will perform other duties as may be assigned.

Required Education and Experience:

·         Bachelor’s degree in business, technology, or related field or equivalent combination of education and experience

·         Communication, facilitation, and negotiation skills

·         Knowledge of modern telecommunications and data systems infrastructure

·         Valid driver’s license

·         Three [3] years of experience

Responsibilities

1.       Provide technical support and training on software programs to the food and nutrition program associates. 2.       Communicate with internal and external sources, maintain data integrity, and client confidentiality. 3.       Troubleshoot, plan, implement, and perform quality assurance checks for the food and nutrition program software. 4.       Document key project activities and provide reports to management personnel. 5.       Collaborate with food and nutrition program management team in the execution of all technology aspects including the software system, mobile apps, and communication methods. 6.       Gather performance data and statistical information for analysis. 7.       Assist management in preparing project plans and identify needed resources to meet technical requirements and timeline for delivery of services on-time and under budget. 8.       Travel in and out of the 10 ½ counties, sometimes overnight, to provide support and training. 9.       You will perform other duties as may be assigned.

Qualifications

·         Bachelor’s degree in business, technology, or related field or equivalent combination of education and experience ·         Communication, facilitation, and negotiation skills ·         Knowledge of modern telecommunications and data systems infrastructure ·         Valid driver’s license ·         Three [3] years of experience