Medical Assistant & Care Navigation Specialist (HI)_Health Center

Why Planned Parenthood

Working at Planned Parenthood Great Northwest, Hawai'i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our mission and perform meaningful work every day.

In healthcare services, this means a commitment to providing exceptional patient care, education, and access to reproductive and sexual healthcare services. Our health center staff advances our mission by upholding high standards of customer service, confidentiality, and compassionate care while creating a safe, judgment-free environment for all patients.

About the Role

Under the supervision of the Health Center Manager, the Medical Assistant & Care Navigation Specialist provides direct patient care, clinical support, laboratory services, and community outreach activities. This hybrid role combines in-clinic Medical Assistant responsibilities with community-based education, engagement, and support services designed to expand access to care throughout Maui and surrounding communities.

This position requires flexibility to support both health center operations and community-based programs, including mobile, satellite, and partner-site services.

What You'll Be Doing

Clinical & Patient Care Responsibilities

• Respond to patient requests and coordinate services with appropriate staff and departments.
• Prepare patient records, verify insurance information, and enter visit data into agency systems.
• Provide nonjudgmental, patient-centered care and accurate reproductive and sexual health information.
• Educate patients on birth control methods, reproductive health services, and available community resources.
• Prepare exam rooms and assist providers to ensure efficient patient flow.
• Perform front- and back-office duties as needed.
• Conduct phlebotomy, specimen collection, testing, packaging, and laboratory-related responsibilities in compliance with agency, laboratory, and state requirements.
• Deliver excellent customer service and utilize service recovery techniques when appropriate.

Care Navigation Responsibilities

• Travel to satellite, partner, and mobile health locations to support the delivery of patient care.
• Assist providers with intake, patient flow, clinical documentation, and care coordination at off-site clinics.
• Coordinate supplies, equipment, and operational needs for satellite and partner-site services.
• Support scheduling and follow-up coordination between satellite locations and the Kahului Health Center.
• Represent Planned Parenthood at community health fairs, college campuses, and partner organization events.
• Conduct basic health screenings and distribute educational materials during outreach activities.
• Educate community members about available services, financial assistance programs, and pathways to care.
• Build and maintain relationships with community organizations, educational institutions, and healthcare partners to strengthen community referral networks.
• Collaborate with nursing staff, patient navigators, and community partners to advance health equity and improve healthcare access.

Minimum Qualifications

• High school diploma or equivalent.
• One to two years of experience in a medical or healthcare setting.
• Demonstrated phlebotomy experience.
• Strong communication and interpersonal skills.
• Ability to provide culturally responsive, trauma-informed, and patient-centered care.
• Ability to travel locally to satellite clinics, outreach events, and partner locations.
• Ability to work independently while collaborating effectively with multidisciplinary teams. 

Preferred Qualifications

• Experience in community outreach, public health, health education, or patient navigation.
• Experience supporting underserved or diverse populations.
• Knowledge of sexual and reproductive healthcare services.
• Bilingual language skills preferred.

Salary Range:

$17.48 to $26.22 hourly

Position Type:

Full-time

Benefits Eligibility:

This position is eligible for PPGNHAIK benefits.  As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance.  For additional information about our benefits program, please send an email to hre.contacts@ppgnhaik.org.

Other Information:

All new hires are strongly recommended to have the COVID-19 vaccination, including boosters. All new hires hired between September and April must present proof of receiving a current flu shot.

What we expect from you.

• That you adhere to our code of conduct, policies, procedures, and protocols.
• That you always demonstrate a high degree of professionalism.
• That you always support and model our customer service standards.
• That you value continuous learning and seek ongoing training and development.

Our commitment to diversity:

At PPGNHAIK, we’ve outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, & inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment.

Equal Employment Opportunity

PPGNHAIK is an Equal Opportunity Employer.  Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state or federal law.