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10/25/2026 (11:59 PM ET)

req81907

Family Support Specialist I

Pay Grade 12

Salary

$48,211.92 - $54,639.12 Annually

Employment Type

EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK

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Hiring Agency

Cabinet for Health & Family Services

Location

644 North Drive
Hopkinsville, KY 42240 USA

The agency may authorize the selected candidate to telecommute. The agency may terminate or modify the telecommuting arrangement at any time.

Description

The Kentucky Department for Community Based Services (DCBS) is a multi-faceted agency that provides services and programs to enhance the self-sufficiency of families; improve safety and permanency for children and vulnerable adults; and, engage families and community partners in a collaborative decision-making process.

We offer an opportunity to work with individuals and families applying for public assistance benefits in the Commonwealth. Career growth is encouraged through training and mentoring. Benefits include health and life insurance, paid sick and vacation leave, and retirement benefits.

For more information on the Department for Community Based Services, please visit our website at:
https://chfs.ky.gov/agencies/dcbs/pages/default.aspx

Responsibilities include but are not limited to the following:

Interview clients, in person and/or via phone, to gather information for applications for public assistance programs.
Process verification provided by clients to determine eligibility for public assistance programs.
Explain program requirements to clients, including what information is needed to process their case and program requirements to which they may be subject.
Identify resources in the community and make appropriate referrals.
Answer inquiries from clients regarding general program rules as well as case-specific questions.

Skills and expectations include but are not limited to the following:

Strong verbal and written communication skills.
Good customer service skills.
Good time management and organizational skills.

The position you are applying for has access to or use of federal tax information (FTI) or meets the statutory definition of front-line staff. Therefore, pursuant to IRS Publication 1075 and 900 KAR 1:009 or KRS 194A.062 and 900 KAR 1:050, applicants for this position in the Cabinet for Health and Family Services (CHFS) shall submit to a fingerprint-based criminal background check by the Department of Kentucky State Police and the Federal Bureau of Investigation.

CHFS participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in U.S. CHFS will only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that CHFS has violated its E- Verify responsibilities, please contact Department of Homeland Security (DHS) at 888-897-7781 or https://www.e-verify.gov/.

Minimum Requirements

EDUCATION: Must complete two years (54 semester hours) from a college or university.

EXPERIENCE, TRAINING, OR SKILLS: NONE

Substitute EDUCATION for EXPERIENCE: NONE

Substitute EXPERIENCE for EDUCATION: Administrative work, clerical office work, work dealing directly with the public, or experience in reviewing, monitoring, determining eligibility for, and/or administering the Supplemental Nutrition Assistance Program, the Kentucky Transitional Assistance Program, Medical Assistance, Child Care Assistance Program, Child Support, or other public assistance programs will substitute for the required education on a year-for-year basis.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE

Working Conditions

Performs job duties in an office setting and/or visits clients in homes.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Jolee Ellis at Jolee.Ellis@ky.gov.

An Equal Opportunity Employer M/F/D

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