We are seeking an experienced Technical Communications & Creative Services Specialist to support agency communications, graphic design, technical documentation, project coordination, and UX/UI design initiatives. The role involves creating clear, engaging, and accessible digital and print materials while maintaining project documentation, supporting compliance requirements, and collaborating with cross-functional teams.

Key Responsibilities

• Develop and design presentations, infographics, publications, digital content, and other communication materials.

• Create and maintain technical documentation, user guides, training materials, and operational procedures.

• Support project coordination, communications planning, stakeholder meetings, timelines, and deliverables.

• Maintain document repositories, version control, templates, and records using SharePoint, Smartsheet, and related tools.

• Prepare and maintain compliance documentation, including Advanced Planning Documents (APDs) and Operational APDs (OAPDs).

• Collaborate with UX/UI teams to improve application usability, navigation, and user experience.

• Ensure brand consistency, document accuracy, and digital accessibility in accordance with WCAG guidelines.

• Support document digitization, information governance, and continuous process improvement.

Required Qualifications

• Bachelor's degree or higher in Communications, English, Information Services, or a related field.

• 7+ years of experience in communications, technical writing, documentation, and process improvement.

• 5–7 years of experience in graphic design, digital media, or communications.

• Proficiency in Microsoft Office, Adobe Creative Cloud, SharePoint, Teams, Smartsheet, Confluence, Lucidchart, Adobe Workfront, and Google Workspace.

• Excellent writing, editing, organizational, communication, and project coordination skills.

Preferred Qualifications

• Experience with UX/UI design, WCAG accessibility standards, and technology implementation projects.

• Familiarity with information systems, cloud technologies, and data analysis.

• Experience developing communications for child welfare programs.