Characteristics of a successful candidate:

• Demonstrate sincere enjoyment from working with students and colleagues.

• Motivation to create a caring and welcoming environment.

• Integrity, kindness, creativity, and decisiveness.

• Ability to serve with agility; important to lead, listen, and serve with empathy.

• A commitment to practicing open communication and inspiring trust.

• Ability to manage multiple priorities in a fast-paced campus environment.

Primary Duties and Responsibilities

Front Office Support

• Serve as a welcoming, courteous, and professional first point of contact for students, families, employees, visitors, and other individuals seeking assistance from the office.
• Greet visitors and determine the nature of their visit, providing general assistance or directing them to the appropriate staff member, department, or campus resource.
• Answer incoming telephone calls and respond to routine inquiries using established information, procedures, and resources.
• Route telephone calls, messages, and requests to the appropriate staff member in a timely manner.
• Monitor the front desk and reception area and help maintain a professional, organized, and welcoming environment.
• Assist visitors with general information regarding office services, programs, appointments, events, and university resources.
• Receive and appropriately distribute mail, packages, deliveries, and other materials.
• Assist with visitor check-in and appointment notification.
• Maintain awareness of scheduled division office activities, meetings, programs, and events in order to provide accurate general information.
• Provide consistent front desk coverage during assigned work hours and communicate promptly with the supervisor regarding scheduling or coverage concerns.
• Maintain appropriate confidentiality and discretion when interacting with students, employees, and visitors.

Department and Division

• Contribute to a welcoming, student-centered, professional, and service-oriented Division Office environment.

• Establish and maintain positive working relationships with students, colleagues, campus partners, and visitors.

• Engage in appropriate training and professional development necessary to perform assigned responsibilities effectively.

• Perform other duties as assigned that are consistent with the scope and purpose of the Part-Time Front Desk Support position.

Required Skills and Qualifications:

• High school diploma or equivalent.

• Experience providing customer service, reception, clerical, office or related support.

• Ability to communicate professionally and effectively with a variety of individuals.

• Basic computer proficiency, including the ability to use Microsoft office, and other standard office technology.
• Ability to maintain confidentiality and appropriately handle sensitive information.

• Ability to perform assigned responsibilities with reliability and attention to detail.

• Effective oral and written communication skills.

Preferred Skills and Qualifications:

Complementing the required skills and qualifications:

• Associate degree or a minimum of 60 completed college credit hours, and at least two years of related customer service, reception, clerical, or office support experience.

• Previous experience working in a college or university, educational setting, customer service environment, reception area, or professional office.
• Experience working directly with students, customers, clients, or the public.
• Experience performing routine data entry, recordkeeping, filing, or general office support.

• Demonstrated experience working successfully in a team-oriented environment.

Austin Peay State University is a four-year public, doctoral-level university, with six colleges and four Chairs of Excellence. The University has an enrollment of over 11,000 students and is located in Clarksville, Tennessee, a community of an estimated 150,287 people located approximately 40 miles northwest of Nashville, TN.

Austin Peay State University is a proud supporter of hiring veterans. We hire veterans with equivalent experiences and pay grades from their military service, rather than requiring or preferring only college degrees. Please visit our website for more information on how veterans can qualify for additional employment opportunities at APSU: https://www.apsu.edu/human-resources/hiring-veterans/.

Austin Peay State University (APSU) prohibits discrimination in all employment, programs, and activities based on race, color, religion, national origin, sex (including pregnancy), disability, age, veteran status, genetic information, or any other legally protected status. For Title IX inquiries or complaints, contact: Chief of Institutional Culture & Title IX Coordinator, LaNeeça R. Williams at williamslr@apsu.edu | 931-221-7690, Browning Building, Room 140, Clarksville, TN 37044. For other non-discrimination concerns, contact: Director of Institutional Culture & Title VI & Title VII Coordinator, Dr. Jo Baldwin at baldwinjapsu.edu | 931-221-7178 or Associate Director of Accessibility Compliance & ADA/504 Coordinator, Jayme Glover at gloverj@apsu.edu | 931-221-7160. View APSU’s full nondiscrimination policy at Policy 6:001.