• Coordinate referrals from receipt through the start of services, ensuring required information and documentation are obtained.
  
• Track referral progress, identify barriers, and follow up with the appropriate parties to keep services moving forward.
  
• Maintain clear, current updates on patient status, pending items, and next steps.
  

• Build and maintain accurate patient schedules based on ordered frequencies, clinician availability, geographic coverage, and authorization status.
  
• Coordinate coverage for new admissions, ongoing visits, and scheduling changes.
  
• Identify scheduling gaps and conflicts, working with clinical leadership to address coverage needs.
  
• Communicate changes promptly to patients, caregivers, clinicians, and office staff.
  

• Verify insurance eligibility, benefits, network participation, and authorization requirements.
  
• Submit and track initial and ongoing authorization requests.
  
• Monitor approved visits and authorization expiration dates to support timely planning.
  
• Follow up on outstanding orders, clinical records, and visit documentation.
  

• Organize and prioritize incoming calls, emails, faxes, and service requests.
  
• Maintain accurate records of communications, outstanding needs, and completed follow-up.
  
• Alert leadership to staffing shortages, authorization delays, and other barriers to care.
  
• Direct clinical questions and patient concerns to the appropriate licensed clinician.
  
• Support the Administrator with daily office coordination while maintaining patient confidentiality.
  

Requirements

• High school diploma or equivalent required.
  
• Strong coordination, organization, and time management skills.
  
• Ability to manage competing priorities with accuracy and consistent follow-through.
  
• Clear, professional communication and strong customer service skills.
  
• Confidence working independently and collaborating with a team.
  
• Proficiency with email, spreadsheets, and computer-based systems.
  
• Experience in scheduling, staffing, administrative support, or healthcare coordination preferred.
  
• Home health and authorization experience are a plus; training may be provided to the right candidate.