Join the client success team at a seed-stage corporate wind-down services startup. You will guide a dedicated group of clients through the full company dissolution process, combining responsive client support with detailed operational work.
Respond to client questions across support tickets, email, and phone, and manage a book of approximately 30 to 40 active clients.
Guide clients through each stage of a company wind-down, maintaining service quality and meeting response expectations.
Complete dissolution-related operational work, including tax filings, asset transfer agreements, third-party account closures, and investor capital distributions.
Onboard clients to the service and explain the end-to-end process.
Share product feedback with colleagues in engineering and other teams, and create educational help center content.
Two to four years of experience in client-facing operations, customer support, or customer success, ideally in a complex or regulated environment.
Experience managing a busy client portfolio and keeping multiple workstreams organized without losing track of details.
Strong written and verbal communication skills, including the ability to work empathetically with clients and communicate with legal, tax, and financial professionals.
Ability to learn complex, software-supported processes and become a subject matter expert.
Sound judgment and resourcefulness in ambiguous or high-stakes situations.
Startup experience, familiarity with help desk or ticketing platforms, project management experience, or exposure to legal, tax, or financial operations are helpful.
Base salary: $90,000 to $135,000 annually. Visa sponsorship is not available.
On-site five days per week in New York City, New York.