RMA Technician
Round Rock, Texas
Full-Time | USD 21.00 - 22.50 HOUR

Schedule: Monday through Friday from 9am-5pm with a 1-hour paid lunch break


Job Duties:

  • Inspect computers and their components for physical damage, missing parts, or defects before making any physical repairs
  • Follow PC troubleshooting guidelines 
  • Document all troubleshooting steps, repairs, and updates in the applicable software
  • Perform repairs on PCs
  • Flash BIOS/firmware updates to the most up-to-date revisions where applicable
  • Maintain a clean, organized, and hazard-free workstation
  • Perform additional related duties, as assigned


Required Skills/Abilities:

  • Ability to flex between independent and team-oriented tasks
  • Strong attention to detail, problem-solving, and organizational skills
  •  Interpersonal ability
  •  Team-oriented
  •  Disciplined, independent workflow
  •  Proactive critical thinking
  •  Adaptability



Education and Experience:

  • High school diploma or equivalent
  • 1-3 years of experience in a similar role
  • Knowledge of gaming PCs


Physical Demands:

  • Must possess mobility to work in a standard warehouse setting; vision to read printed materials and a computer screen; hearing and speech to communicate in person; finger dexterity to access, enter, and retrieve computer data 
  • Able to lift, carry, push, and pull materials and objects weighing up to 50lbs and heavier weights with the proper equipment 
  • Able to stand for the duration of the shift 
  • Able to bend, reach, stoop, kneel, and climb to perform work



Comprehensive benefits package including:

  • Paid vacation time, sick time, and holidays
  • Company-paid medical, dental, vision, and disability insurance
  • 401k plan with match
  • Wellness plan