More Than Just Care, It’s Community  

Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.  

If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Invested in You  

• Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance. 

• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.  

• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges. 

• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings  

A Day in the Life 

• Demonstrates effective customer service and interpersonal skills, utilizing problem-solving, active listening, negotiation, and consensus-building techniques while maintaining professionalism, tact, and diplomacy when addressing sensitive quality-related issues.

• Collaborates and communicates effectively with physicians, multidisciplinary teams, and other healthcare professionals. Participates in required quality collaborative meetings, Clinical Quality department meetings, and Quality and Patient Safety planning meetings.

• Works independently and efficiently while managing multiple priorities and interruptions. Demonstrates strong organizational, time management, analytical, and decision-making skills, along with initiative, creativity, and attention to detail.

• Promotes risk reduction strategies and serves as a role model for quality and patient safety throughout the organization. Collaborates with multidisciplinary teams to identify, investigate, and address patient care quality and safety concerns, events, and trends. Recommends prevention strategies and process improvements using methodologies such as root cause analysis, control and run charts, and value stream mapping.

• Maintains current knowledge of performance improvement methodologies and clinical informatics through continuing education, literature review, conference attendance, and participation in professional organizations.

• Serves as a resource to colleagues throughout the medical center and may support administrative and departmental requests in the absence of the Manager of Clinical Quality.

• Supports physician departments and medical staff peer review activities, including Ongoing Professional Practice Evaluation (OPPE) and Focused Professional Practice Evaluation (FPPE). Responsibilities may include reviewing medical records and event reporting systems, identifying and submitting cases for peer review, coordinating multidisciplinary peer review meetings, tracking attendance, documenting meeting minutes, preparing annual reports, and organizing external peer review activities.

• Conducts physician-specific focused reviews and provides patient outcomes and physician performance data to support quality improvement initiatives, credentialing, and reappointment processes. Ensures the confidentiality and integrity of all performance improvement and peer review activities in accordance with medical staff bylaws and established procedures.

• Performs other duties and responsibilities as assigned.

What’s Required  

• Graduate of an accredited School of Registered Nursing and currently registered in good standing with the State of Michigan. BA or BS degree in healthcare or business related field required. BSN preferred. For those hired into an RN position after January 1st, 2015, it is required to obtain a BSN within 5 years of start date. 
• Minimum five years of experience including clinical nursing experience in an acute care setting required. Experience in more than one clinical setting helpful. Medical-Surgical experience desired.  
• Demonstrated critical thinking and leadership in process improvement and project management preferred. Lean experience desired. 
• Possesses knowledge of the clinical capabilities of Munson Medical Center as well as knowledge of hospital organization and department functions.  
• Requires highly developed written, oral, and presentation communication skills; an ability to communicate with internal and external customers; employing a high level of tact and diplomacy; must possess strong consensus building skills. 
• Previous clinical chart review and abstraction experience and/or experience analyzing and interpreting processes of care and clinical outcomes preferred. Attention to detail and data accuracy required.  
• Ability to proficiently create and utilize databases, word-processing, spreadsheets, presentation programs and other software relevant to the job. Requires knowledge of hospital applications data-query software spreadsheets and report-generating software. Internet skills and literature search capabilities required.  
• Demonstrates knowledge of confidentiality as it pertains to HIPAA and the handling of information sensitive to Munson Healthcare. 

Are you Munson Material? Apply today! 

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.