Description

Safeguard Navigator – Part Time 20 Hours a Week 

Fayetteville Cares Fayetteville, NC

 Grant-Funded 

Position Summary: Under the supervision of the Fayetteville Cares Director, the Safeguard Navigator is responsible for engaging Veterans and guests experiencing instability by providing intake, support, referrals, follow-up services, and connection to community resources through the Safeguard Veterans initiatives. The Safeguard Navigator helps create a welcoming and supportive environment while assisting guests with next steps related to behavioral health support, VA connections, housing resources, employment opportunities, and other community services. This role is relationship-driven and focused on building trust, encouraging stability, and strengthening community engagement. General Responsibilities: Fayetteville Cares serves as a Day Resource Center focused on providing support to those affected by homelessness, hunger, behavioral health challenges, and the everyday challenges of life.

As a Fayetteville Cares team member, you are expected to support this mission by helping create an environment centered on dignity, hospitality, support, and next steps. 

Essential Duties and Responsibilities: The essential functions include, but are not limited to the following: 

• Be a culture carrier of Fayetteville Cares 

• Engage Veterans and guests with dignity, respect, and compassion 

• Conduct intake, engagement, and follow-up support for guests participating in Safeguard initiatives • Assist guests with connection to community resources including:

 ? VA enrollment and support services 

? behavioral health resources 

? housing and shelter referrals

 ? employment resources 

? transportation assistance 

• Build relationships with Veterans and guests experiencing instability or crisis 

• Assist with emotional regulation and de-escalation support using Safeguard training techniques

 • Complete required program documentation, reporting, and data entry in CareConfidence and other required systems

 • Collaborate with Fayetteville Cares staff, providers, volunteers, and community partners to support guest next steps 

• Participate in Safeguard training, supervision meetings, and required implementation activities 

• Assist with outreach and engagement efforts focused on identifying and connecting Veterans to support services 

• Support a welcoming, safe, and organized environment within the Day Resource Center 

• Network and collaborate with community organizations and Veteran-serving partners

Required Meetings

 • All Staff Meetings 

• Directed Fayetteville Cares Meetings 

• Safeguard Training & Supervision Meetings 

• Staff Mentoring as directed Preferred Qualities 

• Heart to serve Veterans and the community 

• Strong relational and communication skills

 • Ability to build trust with individuals experiencing instability or crisis

 • Calm, adaptable, and team-oriented mindset

• Comfortable working in a fast-paced community environment 

• Ability to maintain professionalism and confidentiality 

Key Software Requirements 

• Google Mail/Apps/Docs 

• CareConfidence 

• Asana

 • MS Office 

• Safeguard Veterans software

Schedule & Compensation

 • Part-Time – 20 Hours Per Week 

• Temporary Grant-Funded Position

 • Compensation: $12.00/hour

Requirements

 Physical Requirements 

• Ability to move throughout the Day Resource Center during assigned shifts • Ability to assist with setup, guest engagement, and operational support as needed