Warby Parker is on the lookout for a Quality Supervisor to join our in-house optical lab in Sloatsburg, NY where you’ll be responsible for ensuring our best-in-class laboratory provides a remarkable customer experience. Reporting into the Quality Manager, our ideal candidate enjoys teaching, training, and developing teams as well as paying attention to the finer details that meet (and exceed) Warby Parker quality standards. Sound like you? Keep reading!

What you’ll do:

• Work with the Quality Manager to monitor, evaluate, analyze, and improve product quality
• Own key metrics for the facility including production breakage and return rates 
• Manage, coach, mentor, and develop employees to foster a collaborative environment and advance individual and departmental performance 
• Actively participate in training and development activities for production and quality employees to ensure compliance with department SOPs and work processes
• Complete daily batch audits in various departments to ensure quality standards are met 

Who you are:

• Equipped with 2+ years of Quality Assurance and/or Quality Control experience in a large-scale manufacturing environment
• Passionate about delivering quality product that meets and exceeds company standards 
• Experienced with people management in an industrial environment 
• Inquisitive and analytical, interested in root-cause analysis and corrective action to resolve personnel issues
• A positive team leader (and exceptional team player!) who can quickly build respect within their team and across stakeholder groups
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Extra credit:

• Dispensing optician license (NY preferred) 
• Previous experience working on regulated products, in made-to-assemble production, or at a large optical lab
• Fluency in both English and Spanish

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees.

For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data.

For applicable postings, non-exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, and dental insurance

• Life and AD&D Insurance

• Paid sick leave¹

• Paid Holidays¹

• Vacation days per year¹ 

• Retirement savings plan (401(k))

• Parental leave (non-birthing parents included)

• Short-term disability

• Employee Stock Purchase Plan

• Employee Assistance Program (EAP)

• Bereavement Support

• Optical Education Reimbursement

• Free eyewear

• And more (just ask!)

Some benefits of working at Warby Parker for part-time employees:

• Employee Assistance Program (EAP)

• Employee Stock Purchase Plan

• Free eyewear

• Paid sick leave² 

• And more (just ask!)

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance,  and the California Fair Chance Act.

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act (“CPRA”).

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

CO only: The application window for this position is anticipated to close on the apply before date listed. We encourage interested candidates to apply through our Career website. 

¹ WA only: Full-Time employees’ paid sick leave is accrued at a rate of 1 hour per every 26 hours worked. Full-time employees receive 5 paid holidays and 5-10 vacation days per year (after waiting period, depending on tenure and hours worked).  ² WA PT only: Paid sick leave (accrued at a rate of 1 hour per every 30 hours worked).