ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

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Job Category
Claim
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range
$85,600.00 - $141,200.00
Target Openings
1
What Is the Opportunity?
As a Technical Specialist, General Liability, you will be responsible for managing and investigating moderate complexity injury and/or property damage claims including customer contact, determining coverage, evaluating liability, assessing damages, establishing timely reserves, and issue timely and accurate payments within appropriate authority and oversight.   In this technical role, you will leverage your expertise in claims management, investigative techniques, coverage evaluation, and settlement negotiation to ensure timely and fair resolution.   You will foster positive, professional relationships with customers and stakeholders on claims that may involve significant litigation or span extended periods.   You will provide guidance and mentorship to Claim Reps and Associate Claim Reps, sharing knowledge and best practices to support their development.
What Will You Do?
Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within level of authority. Typically, handles personal and/or business insurance high complexity liability claims which may include coverage disputes and contractual indemnity issues.
Gather and thoroughly investigate information by contacting all relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves in accordance with policy terms and management guidance.
Provide timely and professional communication to customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
Leverage resolution strategies and coordinate internal and external resources to conduct comprehensive claim investigations and evaluations.
Actively negotiate with multiple constituents (e.g., claimants, attorneys, contractors, representatives) and convey claim settlements within authority and issue payments timely and accurately.
Assist in coordinating with Counsel to support litigation management strategies.
Maintain accurate records of claim activity in claim management systems.
Identify areas in which we can improve or enhance current best practices and offer creative solutions.
Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.
Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job.
May require travel, including overnight stays, to attend mediations, trials, arbitration, etc.
Perform other duties as assigned.