Director of Student Success

Position Overview

The Director of Student Success supports the Vice President of Student Success in executing the executive team's strategy and converting strategic goals into operational programs. The Director manages day-to-day program execution, workshop facilitation, coaching frameworks, and site-level support to deliver a consistent, high-impact intern experience with measurable outcomes across all locations.

Location: Based in Tempe, AZ, or Boston, MA, with some travel to EAW talent hubs.

$95,000 - $105,000

Key Responsibilities

Deliver the Student Success Experience

• Support the VP in executing strategy and translating organizational objectives into high-impact student programs.
• Facilitate interactive workshops, orientation sessions, and professional development modules for college and high school interns.
• Maintain regular operational touchpoints to evaluate student engagement, development, and program outcomes.

Student Coaching and Support

• Deliver targeted individual and group coaching focused on professional growth, workplace navigation, and skill building.
• Identify students needing performance support and deploy early-intervention resources to ensure retention.
• Guide interns in articulating skills, building professional achievement portfolios, and preparing for career advancement.

EAW Site Support

• Partner with EAW managers and supervisors to support effective intern oversight and foster constructive workplace culture.
• Conduct site visits across EAW locations to drive consistent delivery and maintain program quality standards.
• Gather stakeholder feedback from students and client leads to inform continuous operational improvements.

Program Operations and Continuous Improvement

• Manage daily program logistics, workshop schedules, and resource distribution across all active intern cohorts.
• Maintain and update student learning platforms, training curriculum, and operational communication channels.
• Monitor participation trends and feedback metrics to recommend program enhancements to the VP.

Measurement and Reporting

• Track student participation, skill milestone achievements, and program outcome metrics across cohorts.
• Synthesize feedback and performance data into regular updates and strategic summaries for leadership.
• Spearhead annual Voice of the Student survey dissemination, collection and data analysis. Work with VP and EAW marketing to produce annual, published report.

Leadership & Collaboration

• Partner closely with the VP of Student Success to execute strategy and achieve targeted program outcomes.
• Collaborate with internal recruiting, site operations, and client success teams to align on program goals.
• Represent EAW Student Success at campus recruiting events, student orientations, and partner meetings.

Director Qualifications

• Bachelor’s degree in education, student affairs, counseling, workforce development, or a related field; equivalent relevant experience may be considered.
• 3+ years of experience in student success, career development, workforce development, higher education, internship programming, youth development, or a related field.
• Demonstrated track record of designing, delivering, and improving student development, career readiness, internship, or professional development programs.
• Led programs, projects, cohorts, or initiatives involving multiple stakeholders.
• Strong coaching, facilitation, relationship-building, and communication skills, with the ability to collaborate effectively across teams and with students, supervisors, clients, and external partners.
• Experience managing multiple programs, projects, or priorities across teams or locations.
• Adept at using data, feedback, and program metrics to evaluate outcomes and translate strategy into effective execution.
• Strong organizational and technology skills, with the ability to learn and use program, learning, and communication platforms.
• Ability to travel periodically to EAW talent hubs, campus events, and partner locations.