Mercy Health

Who we are

We believe your best is yet to come. At Mercy Health, we celebrate the human side of health care, uniting individuals from all walks of life in giving good help to those in need. We'll ask a lot of you, but we'll give a lot back, as well. Whether you’re called to bedside care, patient support, community service or operations and administration, there’s a place for you here. Because if there's one thing we know for certain, it's that good works start with great people. We’ll support and empower you to bring your best – in service of our patients and our Mission.

Quality Outcomes Specialist – Springfield Regional Medical Center

Primary Function/General Purpose of Position

The Quality Outcomes Specialist ensures the delivery of high quality, excellent care that meets or exceeds regulatory standards and requirements and payor expectations, as well as assisting the organization to successfully achieve organizational objectives for quality and patient safety.  This

role participates in quality reviews, reporting and performance improvement.

Essential Job Functions

• Participates in the evaluation, monitoring and compliance with internal and external requirements. Supports regulatory, accreditation, and certification surveys in successful completion.
• Prepares and submits quality reports as required by external agencies and payors.  Facilitates and supports the quality, patient safety, and performance improvement committee infrastructure.
• Provides support for organizational quality, patient safety, and performance improvement committees and projects as needed.
• Supports Medical Staff Quality and Peer Review.
• Promotes practices that detect, mitigate or prevent harm using highly reliable tools to improve patient safety and provide a just culture to include event reporting, participating in root cause analyses, and collaboration with leadership to identify high risk areas
• Participates in performance/process improvement activities utilizing data analytics to achieve organizational goals and objectives.
• Supports compliance with voluntary, mandatory, and contractual reporting obligations using data analytics and analysis
• Facilitates provider performance review activities through the peer review, ongoing and focused professional practice processes
• Utilizes change management principles to guide performance and process improvement.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Current clinical license (Registered Nurse or Physical Therapist) in the state in which they are working or covered by compact (required)

Certified Professional in Healthcare Quality (CHPQ) - National Association for Healthcare Quality (NAHQ) or other related Quality certification (preferred)

Education

Bachelor's degree in Nursing (BSN) or Masters/Doctorate in Physical Therapy or other healthcare related field (preferred)

Work Experience

2 years of clinical experience (required)

Training

None

Language

None

Patient Population

Not applicable to this position

Working Conditions

Periods of high stress and fluctuating workloads may occur.

General office environment.

May have periods of constant interruptions.

Prolonged periods of working alone.                                                              

Skills

Analyzing data and information

Acquire data and information

Use of privileged or confidential information

Project management

Process Improvement

Healthcare Quality

Professional Nursing

Collaboration

Problem Solving

Patient Safety

Risk Management

Conduct Surveys

Attention to detail

Critical thinking

Communication with all levels of the organization

Communication with patient families

Team work

Team building

Conflict resolution

Active listening

Relationship Building

Leadership

Data Interpretation

Lean Six Sigma

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com