Job Title: Receptionist

Location: 2585 Sycamore Road, DeKalb, IL 60115 

Pay: $17–$19 per hour (based on experience)

Schedule: 5 days in the office 8:30-4:30pm; with room to join our on-call rotation for additional hours + income, for qualified applicants.

Make a Meaningful Difference from Day One

At Home Instead, our mission is to enhance the lives of aging adults and their families throughout our area. For our clients, family members, and dedicated Care Pros, you are the first warm smile they see and the supportive voice they hear over the phone.

We are looking for an organized, compassionate, and dependable Receptionist to anchor our DeKalb office. If you are tech-savvy, thrive in a supportive team environment, and want your administrative skills to serve a higher purpose, we would love to meet you.

What You'll Do

• Welcoming Presence: Warmly greet office visitors with hospitality and professionalism.

• Phone & Communication Management: Answer multi-line incoming calls, answer basic inquiries with empathy, and accurately direct calls to our scheduling, care coordination, or recruitment teams.

• Platform & Data Maintenance: Manage and update client and caregiver records using ClearCare / WellSky and Salesforce, logging inquiries, notes, and profile updates with high attention to detail.

• Office & Document Coordination: Draft correspondence, organize digital files, and support office workflows using Microsoft 365 (Outlook, Word, and Excel).

• Onboarding & Operations Support: Assist HR with preparing new-hire orientation packets, handling incoming/outgoing mail, and keeping the reception area organized.

What We're Looking For

• Experience: 1+ years of front desk reception, administrative support, or customer service experience (prior experience in home care, healthcare, or senior services is a major plus).

• Software Proficiency:

  • Prior hands-on experience with ClearCare (WellSky) and/or Salesforce (or demonstrated ability to master specialized CRM/scheduling software quickly) is a major plus.

  • Solid proficiency in Microsoft 365 (Outlook calendar/email, Excel spreadsheets, and Word documents).

• Communication Skills: Excellent verbal and written communication with active listening skills, patience, and a calm, reassuring demeanor on the phone.

• Discretion: High integrity and strict adherence to client privacy guidelines and HIPAA confidentiality standards.

• Education & Background: High school diploma or GED equivalent required. Experience in healthcare, home care, or staffing is a plus, but not required.

Benefits

• Paid via direct deposit twice a month (plus ZayZoon for early access to earned wages)
• Paid on-the-job training
• Paid Time Off
• FREE telehealth program, including FREE tele-behavioral health
• Illinois Secure Choice Retirement Plan
• Medical, dental, and vision insurance