The Desktop Support Specialist II operates with minimal supervision and is responsible for supporting end-user desktops, laptops, mobile devices, collaboration technologies, software, and peripherals, as well as the endpoint and peripheral technology used across local and remote locations. This role ensures timely resolution of incidents, requests, and escalations while maintaining endpoint security, compliance, and operational standards. The position serves as a key resource for endpoint management activities, Microsoft Intune administration and first-level network troubleshooting. This role also contributes to knowledge management, process improvement, and endpoint lifecycle initiatives. The role works with limited supervision within established policies, procedures, service-level expectations, and compliance requirements. This position is 100% onsite and local travel is required between locations.  

Headquartered in Fort Worth, TX, TTI, Inc. is the world’s leading authorized distributor of passive, connector, electromechanical and discrete components.  Celebrating more than 50 years, this Berkshire Hathaway company is ever-growing and has over 100 locations in North America, Europe, and Asia! Join a winning team in a growing global organization!

Our Desktop Support Specialist Team:

• Manage Microsoft Intune enrolled devices including provisioning, deployment, troubleshooting, and retirement activities
• Deploy and support applications. 

• Provide advanced support for Windows devices, peripherals, operating systems, Office 365 applications, mobile devices, and endpoint connectivity issues.  

• Monitor endpoint compliance status, investigate policy failures, assist with remediation efforts, and ensure devices adhere to Information Systems security standards and best practices. 

• Support endpoint provisioning, imaging, deployment, retrieval, hardware refreshes, inventory management, and lifecycle activities for all supported endpoint devices. 

• Identify recurring issues, monitor endpoint trends, communicate findings to leadership, and recommend improvements that increase stability and reduce ticket volume. 

• Participate in endpoint modernization projects, hardware refresh initiatives, application deployments, process improvements, and technology implementations. 

• Perform other duties as assigned.

Education and Experience Requirements:

• High School Diploma/GED or equivalent required. Associates degree in a related field preferred.

• Three plus years of related experience required, including demonstrated experience supporting a corporate environment, remote locations, and executive support. 

What we look for:

• Strong knowledge of IT Service Management principles and Desktop Support processes. 
• Experience with ServiceNow or a comparable IT service management platform. 
• Strong working knowledge of Active Directory, Microsoft Entra ID, multifactor authentication (MFA), Microsoft 365, Windows 11, Exchange Online/Outlook, Microsoft Intune, networking concepts, and endpoint technologies. 
• Experience using AI tools, such as Microsoft Copilot, to support productivity, analysis, knowledge development, and service improvement. 
• Working knowledge of TCP/IP fundamentals, DHCP, DNS, VLANs, wireless troubleshooting, and structured cabling practices. 
• Excellent customer service, coaching, analytical, troubleshooting, communication, and problem-solving skills. 
• Ability to prioritize multiple assignments, remain calm under pressure, analyze operational trends, and work with limited supervision. 
• Experience with SOPs

This is a summary of the primary accountabilities and requirements for this position.  The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs.  Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

Please note that we do not offer relocation assistance for this position. Candidates must be local or willing to relocate at their own expense.

Visa sponsorship is not available for this role. Only candidates authorized to work in the United States will be considered.

What we offer our team members:

• A great benefits package that includes (but is not limited to) Medical/ Dental/ Vision, 401(k)/Roth plan with matching, Healthcare Savings Accounts
• Educational Assistance (Tuition Reimbursement)
• Ongoing training throughout your employment with opportunities to participate in professional and personal development programs
• A strong focus on giving back to our communities through philanthropic opportunities

Want to learn more?  Visit us at Working at TTI, Inc.

We are an Equal Opportunity Employer, and we support protected veterans and individuals with disabilities through our affirmative action program.