Description

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

The Operations Manager, 3 PM is responsible for active management of North American third-party production through Contract Manufacturing Organizations (CMOs) in a safe and compliant manner to secure products under relevant aspects of quality, time, quantity and prices. This includes managing launch and lifecycle projects associated with the CMOs, and ensuring contractual requirements, BI internal guidelines as well as pharmaceutical rules and existing legal rules are met.

This role is based on-site at our Columbus, OH location with hybrid flexibility of 2-3 days per week on-site. 

Duties & Responsibilities

• Ensures a cross-functional alignment within BI and with each CMO to safeguard and control all processes required for receiving products from CMOs in terms of quality, time, volume and costs during the overall contract life cycle.
• Resolves issues with CMO and decides when issues need to be escalated within BI management.
• Drives continuous improvement at the CMO through target setting and performance management; coordinates input from Quality, Supply Chain Management (SCM) and Sourcing and provides regular feedback/feed-forward; acts as interface to CMO for optimization ideas.
• Supports Sourcing & Finance in setting up supply contracts; monitors overall contract compliance.
• Establishes and maintains close contact to relevant persons at CMOs, ensures seamless and proactive information flow and feedback and aligns processes between BI and CMO.
• Actively manages launch or life cycle projects associated with the assigned CMOs.
• Organizes projects, aligns activities and goals with internal BI stakeholders, sets project goals and timelines, and communicates progress and issues throughout the project life to internal BI stakeholders and the CMO.
• Evaluates progress throughout the project against the project plan and BI needs and adjusts the project and elevates issues to BI management and the CMO management as needed.

Communication:

• Informs supervisor in proper manner about important or critical events.
• Provides the primary communication to BI stakeholders regarding launch and lifecycle projects including targets, status and issues.
• Involves cross functional colleagues actively and ensures alignment and communication flow as required to support the work at each CMO.

Requirements

• Minimum of a Bachelor’s Degree (or equivalent). Degree specialization in Engineering, Business, or related field preferred.
• Minimum of ten (10) years in pharmaceutical or related industry.
• Minimum of five (5) years managing Contract Manufacturers and/or projects/programs in a regulated environment.
• Proficiency in speaking, comprehending, reading and writing English is required.
• Excellent oral and written communication skills and interpersonal skills.
• Experience in multi-cultural environment is preferred.
• Defines issues clearly, prioritizes activities and solves conflicts effectively 
• Provides clear directions and targets; is receptive to new ideas which support improved approaches.
• Deals effectively with resistance to change.
• Promotes continuous improvement.
• Successfully promotes autonomous work and provides clear feedback.
• High customer orientation; demonstrates sense of urgency and efficiency.

Eligibility Requirements:

• Must be legally authorized to work in the United States without restriction.
• Must be willing to take a drug test and post-offer physical (if required).
• Must be 18 years of age or older.