Overview

The Human Services Coordinator functions as a representative of the local Salvation Army amongst community groups and events. Identify resources available for individuals and partnerships with other local organizations to ensure a holistic approach to services rendered. Organize staff meetings and volunteer groups for corps programs or special events. The coordinator will identify patterns in our services and strategize solutions to provide quality and dignifying service to our community. They will oversee case manager and volunteers. Coordinate all community outreach, oversee case management, programs/services and other human services operations at the Corps Center. 

Responsibilities

The duties listed below are the primary duties of this position but are not all the duties that may be required. The Salvation Army reserves the right to change, reduce or expand the duties of this position at any time. Reasonable accommodation may be provided for individuals with disabilities to perform the essential functions of this role.  

 

Specifically, the primary duties are: 

 

Community Outreach 

Assist and represent The Salvation Army at regular countywide non-profit and/or organizational meetings/events, such as Mercer COAD, National Night Out, etc. The purpose of such meetings should be to identify resources and referrals for individuals, share information of programs available at local corps and organize partnerships for programs or special events throughout the year. 

Work alongside Corps Officer for seasonal programs such as Thanksgiving, Christmas Angel Tree and food/toy distribution, community BBQ and backpack distribution.  

Work directly with Officers for special events as needed. 

 

Staff Development & Management 

Coordinates and facilitates routine staff (and volunteer) meetings, supervisions, and evaluations alongside corps officer. 

Schedule staff training/workshops on a quarterly basis or as needed. 

Assist Corps Officers in overseeing volunteers, community service workers and staff. 

Keeping accurate records of all volunteers including Community Service workers files and submitting their paperwork on time. 

 

Programs & Services Management 

 

Supervise and coordinate current human services programs to ensure services are rendered according to the Salvation Army’s standards and mission. 

Support Pathway of Hope Initiative alongside case manager by enrolling eligible families with children under 18 who are living in generational/chronic poverty and providing the above case management in conjunction with the Pathway of Hope policies and procedures. 

Building and maintaining relationships amongst local organizations and creating partnerships for client/case referrals, special events and seminars for community residents 

Building, updating and maintaining a directory of referral resources, contacts and services using client database (Service Point). 

 

 

Case & Data Management 

Oversee client cases, client database, generating and record keeping of each case file, discuss with Case Manager eligibility of clients, keeping monthly statistic records. 

Work alongside Case Manger to assess Pathway of Hope cases and ensure best available solutions, resources and/referral available on a case-by-case basis.  

Extract monthly reports from client database to identify patterns and improvement of service.   

Place all food order, submitting reports on time and handling all paperwork from the local Food Bank. 

Create and maintain a community contacts resource database. 

 

Process & Procedures 

Maintains workflow by studying methods; and developing reporting procedures.  

Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, implementing changes.  

Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.  

Provides information by answering questions and requests.  

Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies with Corps Officer’s authorization; verifying receipt of supplies.  

General office duties pertaining to Corps as directed by Officers. 

 

• Other duties as assigned. 

Qualifications

• 4-year degree in Social Work. Can be 2-year degree combined with experience.  

 

• Master’s degree in social work preferred.  

 

• Two-year experience in the field. 

 

• Bilingual (English/Spanish) required. 

 

• Strong written and verbal communication skills  

 

• Must be proficient in Microsoft office (Word, Excel, PowerPoint, Outlook, Forms) 

 

• Valid New Jersey Driver’s License with clean driving record. 

 

• Professional demeanor, organized, quick learner, good communication and computer skills. 

 

• Knowledgeable of Mercer County and community resources.  

 

• Strong interpersonal skills and ability to work as part of a team. 

 

• Ability to maintain confidentiality of interactions with clients and fellow employees.  

 

• Awareness and sensitivity to cultural and socioeconomic characteristics of populations served. 

• Good organization skills and timely follow-up skills to ensure that any concerns are reported timely, clearly, and addressed in an appropriate time frame for overall cleanliness and safety. 

• Must understand and appreciate the mission of The Salvation Army.