Closets By Design Boston
Closets By Design BostonView All Jobs
Call Center Supervisor
Shirley, Massachusetts
FULL_TIME | USD 22.00 - 26.00 HOUR
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall beds, garage cabinetry, and more. We are looking for a motivated, organized, and detail-oriented individual with strong leadership skills and a passion for providing superior customer service.  
 
We are seeking an enthusiastic and proactive Call Center Supervisor to oversee daily office operations and ensure a seamless experience for both customers and our team. 

Benefits
  • Listed pay of $22-$26.
  • Paid holidays and paid time off.
  • Health and retirement benefits. 
  • Open door policy with your manager. 
Responsibilities
  • Coordinate designers’ appointment calendars and schedule follow-ups in our CRM.
  • Coordinate administrative functions and support sales, production, and installation teams.
  • Answer and direct incoming phone calls. 
  • Greet visitors and ensure a welcoming environment.
  • Manage customer inquiries and provide timely, solution-oriented responses.
  • Assist with paperwork, data entry, and maintaining office records.
  • Train and supervise call center staff as needed.
Requirements
  • We are looking for candidates with strong organizational skills.
  • Friendly, customer-focused attitude with a professional demeanor.
  • Proficient in computer applications and Microsoft Office software.
  • Skilled in coaching front desk staff to deliver exceptional customer service.
  • Supervisory experience. Minimum of 1 - 2 years.
Closets by Design - Overview
  • Closets by Design is a nationally recognized leader in home organizing systems. 
  • We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more. 
Closets by Design - Our Values
  • Serve Others
  • Be a Problem Solver

 
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