As a Cage Supervisor, you will work closely with your Shift Manager(s) and fellow teammates to drive operational excellence and build a culture of providing the Legendary Service our brand is known for. You will leverage your expertise  to identify operational inefficiencies and develop solutions as a team. Through continuous leadership, occupational training and utilizing your ability to collaborate with cross-department stakeholders  you will accomplish a rewarding career at the Horseshoe.

This is a position that provides the opportunity to make a meaningful impact across the properties various departments and operations, producing a customer experience that continuously gives us an edge over our market competition.

Responsibilities

• Review and address breakdowns in customer service
• Mentor and lead Team Members to realize their full potential
• Maintain a strong working knowledge of regulations and policies governing the operation to ensure compliance by Team Members.
• Other duties as assigned.

Qualifications

• Must be 21 years of age or older
• Proficient in English verbal and written
• 1-2 years’ experience in leadership roles with some experience with the mechanics of cash handling,  balancing, and front facing customer service.
• Flexible to work various shifts, weekends, and holidays
• Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission, if applicable.
• Access to the vessel is required.

ADDITIONAL REQUIREMENTS

• Must be able to maneuver in and around work areas on casino floor and back of house.
• Able to push and pull carts up to 75 pounds and carry up to 50 pounds of boxes filled with currency and chips.
• Must be able to grip objects and have good finger dexterity for counting and handling currency.
• Must be able to stand, sit, and walk for prolong periods of time (8+ hours).
• Must tolerate working in environments with secondary smoke exposure
• Must be physically able to crawl, bend, stoop, reach, kneel, twist, and grip items as needed.
• Must be able to work in areas containing dust, loud noises and bright lights

Join the thousands of winners at Horseshoe Casino Hammond! Located just 20 minutes from downtown Chicago, Horseshoe Hammond is the premier entertainment and gambling destination in Chicago and Northwest Indiana.  Horseshoe boasts more than 2,100 slot machines and over 100 table games.  Even appetites win at Horseshoe Casino! Enjoy fresh dining options from The Eatery: Café and H Burger.  Horseshoe Hammond has been awarded Best Place To Work for the last 9 years!