Description

Build and Support Technology That Keeps Our Operations Moving

We are seeking a hands-on Systems Infrastructure & Security Specialist to install, maintain, and improve technology systems across our manufacturing, warehouse, office, and remote facilities.

This role is ideal for an experienced technical professional who enjoys working with a broad range of systems, including video surveillance, electronic access control, business telephone systems, wireless infrastructure, two-way radios, mobile technology, structured cabling, and operational equipment.

You will work closely with Information Technology, maintenance, operations, vendors, and end users to deliver practical and reliable solutions that support safety, security, communication, and day-to-day business operations. The Systems Infrastructure & Security Specialist helps keep employees connected, facilities secure, and critical operational technologies working reliably. This position offers the opportunity to take ownership of systems, solve practical problems, work across multiple facilities, and see the direct operational impact of completed projects.

Silver Spring Foods offers competitive wages along with a full benefit package, which includes medical, dental, vision, disability insurance, 401(k) with company match, generous paid time off, paid holidays, and a wellness reimbursement stipend, tuition reimbursement program and much more!

Silver Spring Foods is a 4th generation family-owned business in Eau Claire, WI that has grown to be the number one grower and processor of horseradish in the world. We provide farm-to-table mustards, sauces, and horseradish products to grocery stores, restaurants, and food service companies all over the country. Silver Spring is also a premier co-packer for well-known national and international brands who value our state-of-the-art manufacturing facility, private label experience, and production capacity. Besides our great products, Silver Spring Foods is known for our great, inclusive, and appreciative work culture, opportunities for advancement, flexible work schedules, great compensation packages, and for being a nimble business that isn’t dragged down by lots of red tape.

Silver Spring Foods makes condiments that makes food exciting and that bring Zing to people’s taste buds. As we always bring Zing with our products, we also celebrate diversity in the same way. We hire unique individuals with diverse experiences and backgrounds that help make us the best we can be. Our goal is to be a place where people can be welcomed and feel at home while working and growing their career with our family.

Requirements

What You’ll Do

• Install, configure, maintain, and troubleshoot enterprise video surveillance systems, cameras, recording equipment, and related network infrastructure.

• Administer electronic door access, employee badge systems, locking hardware, request-to-exit devices, and other physical security technologies.

• Deploy and maintain two-way radio systems, repeaters, mobile radios, and supporting equipment.

• Install and support computers, displays, tablets, printers, warehouse technology, and other network-connected devices.

• Coordinate structured cabling, network drops, equipment cabinets, fiber, conduit, and facility technology installations.

• Conduct site surveys and recommend improvements to system reliability, functionality, serviceability, and security.

• Coordinate projects with contractors, vendors, service providers, maintenance personnel, and internal departments.

• Assist with security investigations, video retrieval requests, access reviews, and physical security projects.

• Maintain accurate technical documentation, equipment inventories, diagrams, project records, and support procedures.

• Provide responsive technical assistance and practical system training to end users.

• Participate in equipment upgrades, preventative maintenance, technology replacements, and special projects.

• Respond to occasional after-hours technology needs, maintenance activities, or operational incidents.

• Perform assigned responsibilities independently while providing professional service and protecting confidential company information.

Required Qualifications

• Associate degree in Information Technology, Electronics, Computer Science, or a related field, or an equivalent combination of education and relevant experience.

• Five or more years of hands-on technical experience supporting infrastructure, physical security, communications, networking, or operational technology.

• Working knowledge of IP networking, wireless technologies, structured cabling, and network-connected equipment.

• Strong troubleshooting and problem-solving skills.

• Ability to organize and manage multiple projects, service requests, and priorities.

• Ability to work independently and coordinate effectively with vendors, contractors, and internal departments.

• Strong written and verbal communication skills.

• Ability to handle security-related and company information with appropriate confidentiality.

• Valid driver’s license and the ability to travel between company facilities as needed.

Preferred Qualifications

• Bachelor’s degree in Information Technology or a related field.

• Experience supporting technology in manufacturing, warehouse, food-production, or other industrial environments.

• Experience with video surveillance, electronic access control, business telephone, two-way radio, and mobile computing systems.

• Experience preparing project scopes, reviewing vendor quotations, coordinating installations, and maintaining technical documentation.

Physical and Work Requirements

• Ability to work in office, manufacturing, warehouse, and outdoor environments.

• Ability to sit, stand, walk, climb ladders, bend, kneel, and work around facility equipment.

• Ability to lift, carry, push, or move equipment weighing up to 50 pounds.

• Ability to work at varying heights and safely navigate active manufacturing and warehouse areas.

• Availability for occasional evening or weekend work when operational needs, projects, or maintenance activities require it.