The Resource Center has been providing services to persons with disabilities in the Chautauqua County area since 1958. From our humble beginnings as a gathering of parents and concerned citizens who wanted to provide educational and training opportunities for persons with developmental and intellectual disabilities, The Resource Center has grown into a comprehensive agency providing services to thousands of persons with all types and levels of disabilities.

 

The Resource Center is the largest non-governmental employer in Chautauqua County with more than 1,300 employees on its payroll.

 

The mission of The Resource Center is to support individuals with disabilities and other challenges in achieving maximum independence, contributing to their community, experiencing lifelong growth, and enjoying quality of life.

MEDICAL RECORDS CLERK

 

RESPONSIBLE TO: INTEGRATED SITE MANAGER

 

FUNCTION:

 

To perform a wide variety of activities designed to facilitate and maintain the smooth, efficient flow of operations within a variety of integrated care settings including dental, behavioral health, primary care, health-related services and care coordination. Responsible for managing patient health files and records-related correspondence and requests while incorporating a high degree of confidentiality, autonomy & professional standards. Maintain confidential healthcare information recorded in the Electronic Health Record (EHR) system in a timely manner in order to provide the most accurate patient record possible and to facilitate optimum patient care.

 

 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

 

Ability to develop professional correspondence. Exemplary customer service skills, including the ability to effectively deal with a variety of individuals including patients, providers and other customers in a calm and professional manner; excellent telephone and verbal communication skills, as well as, effective interpersonal skills which promote cooperation and teamwork; Demonstrated ability to effectively utilize multiple Electronic Health Record Systems, including but not limited to Anasazi, AllScripts, Dentrix, and Therap, in addition to computer software programs such as Microsoft Word.  Comprehensive knowledge of information gathering, processing and filing systems; working knowledge of medical records management and office administration protocols; flexibility, reliability and ability to self-direct and self-initiate in order to meet deadlines.  Must be detail-oriented and possess strong organizational and time management skills, including the ability to effectively manage multiple priorities in a competent manner. Typing ability sufficient to perform data entry. Physical condition or reasonable accommodation(s) commensurate with the demands of the job. 

 

 

 

SPECIFIC DUTIES:

 

·         Issue medical files to persons and agencies according to NYS laws and regulations.

·         Routes legal request through appropriate channels

·         Serves and protects The Resource Center by adhering to professional standards, program policies and procedures, federal, state, and local requirements & standards

·         Advanced understanding of medical terminology and administration processes.

·         Responsible for maintaining ongoing communication with both internal and external medical, dental and behavioral health staff in a competent and reliable manner

·         Make sure all medical records are protected and kept confidential

·         Establish and manage processes supporting each program area

·         Maintain quality and accurate records

·         Maintain neat and orderly records management system and work area

·         Ability to create and keep/meet deadlines

·         Ability to multi-task

·         Provide various insurance companies requests for obtaining records for chart audits to ensure compliance

·         Provide ongoing auditing of incoming and outgoing requests to ensure complete records

·         Assist with departmental audits/investigations

·         Adhere to professional and regulatory standards and procedures for each program area, while also ensuring compliance with HIPPA.

·         Provides administrative support to a variety of clinical management staff and service delivery areas, as assigned, requiring a high degree of confidentiality autonomy and professional standards

·         Responsible for collection of patient information, issuing medical records to other providers, law offices, NYS Office of Disabilities, Law Enforcement offices and hospitals. 

·         Engages in ongoing training, education and professional activities to enhance knowledge, skills and professionalism

 

MINIMUM QUALIFICATIONS: 

 

Associates degree plus one (1) year related experience; OR High school diploma plus three (3) years of related experience; OR an equivalent combination of training and experience sufficient to indicate ability to do the job.

 

REQUIRED TOOLS:

 

·         Staff Training System

·         Time keeping and Payroll systems

·         Various EHR systems

·         Internet

·         Email internal / external

·         Badge access multi-site and times

 

 

 

 

The Resource Center

Grade 10, Non-exempt

 

PTO/CAT