Job Details: Job Location: OshKosh Outlets - Oshkosh, WI, Position Type: Full Time, Salary Range: Undisclosed, V&J Foods, Inc. is seeking an experienced, results-driven Store Manager to oversee the daily operations of our dual-branded Auntie Anne’s and Cinnabon location at Oshkosh Outlets in Oshkosh, Wisconsin. The Store Manager is responsible for the overall performance, profitability, operational excellence, and customer experience of the location. This individual will lead all aspects of store operations, including employee management, sales growth, labor management, inventory control, food safety, product quality, and compliance with company and franchisor standards. As the primary leader of the location, the Store Manager must demonstrate strong business judgment, effective communication, personal accountability, and the ability to develop a high-performing team. The successful candidate will understand that operating two nationally recognized brands requires careful attention to operational efficiency, consistent execution, and delivering exceptional guest experiences. Essential Duties and Responsibilities 1. Store Operations and Leadership Direct and supervise daily operations of both Auntie Anne’s and Cinnabon. Ensure the store opens and closes according to established operating hours and company procedures. Maintain operational readiness, cleanliness, organization, and product availability throughout all shifts. Execute opening, mid-shift, and closing checklists. Ensure compliance with operational procedures and brand-specific standards. Maintain appropriate staffing and production levels based on traffic, sales trends, and seasonal demand. Identify operational deficiencies and implement corrective action plans. Maintain equipment in proper working condition and coordinate necessary maintenance. Communicate operational challenges, maintenance concerns, and business opportunities to senior leadership. Maintain an active presence on the sales floor, particularly during peak operating periods. 2. Financial Management and Profitability The Store Manager is directly accountable for managing the controllable financial performance of the location. Responsibilities include: Achieve established daily, weekly, monthly, and annual sales goals. Manage labor expenses according to approved company targets. Monitor food costs, waste, and inventory usage to maintain profitability. Review sales performance against prior-year results and company budgets. Identify opportunities to increase transactions, average ticket value, and overall profitability. Ensure accurate cash handling, register reconciliation, deposits, and financial reporting. Review and explain financial variances to district and corporate leadership. Implement cost-saving strategies without compromising product quality or customer satisfaction. Maintain accurate records of refunds, discounts, voids, and employee transactions. Execute local marketing initiatives and promotional programs to increase revenue. 3. Employee Recruitment, Training, and Development Recruit, interview, and recommend qualified candidates for employment. Train new employees on both Auntie Anne’s and Cinnabon operating procedures. Develop employee schedules based on forecasted sales, staffing requirements, and labor budgets. Ensure accurate employee timekeeping and timely payroll submissions. Provide ongoing coaching, performance feedback, and employee development. Conduct regular team meetings to communicate goals, expectations, and operational updates. Establish clear expectations for attendance, punctuality, productivity, and professionalism. Address employee performance concerns through appropriate coaching and disciplinary procedures. Develop shift leaders capable of independently managing daily operations. Promote cross-training to ensure employees can support both brands. Maintain a positive, respectful, and accountable workplace culture. Ensure compliance with applicable employment laws and company policies. 4. Customer Service and Guest Satisfaction Deliver exceptional customer service consistent with both franchise brands. Ensure all customers receive friendly, timely, and professional service. Monitor guest satisfaction scores, customer feedback, and service-related complaints. Respond promptly to customer concerns and resolve issues professionally. Train employees on suggestive selling, product knowledge, and service expectations. Establish standards for customer interaction, order accuracy, and service speed. Identify recurring customer concerns and implement corrective actions. Maintain a welcoming, clean, and inviting retail environment. 5. Food Safety, Sanitation, and Product Quality Maintain full compliance with Wisconsin food safety regulations, local health department requirements, and franchisor standards. Ensure proper food handling, storage, preparation, labeling, and disposal procedures. Monitor refrigeration, freezer, and product holding temperatures. Maintain required food safety and sanitation logs. Ensure employees consistently follow proper handwashing, hygiene, and sanitation practices. Monitor product freshness, expiration dates, and approved holding times. Ensure pretzels, cinnamon rolls, beverages, and other products meet brand quality specifications. Conduct daily inspections of food preparation areas, storage rooms, and customer-facing spaces. Maintain readiness for health department inspections and franchisor quality assurance evaluations. Immediately address food safety violations or potential health hazards. Ensure required food safety certifications are obtained and maintained. 6. Inventory Management and Product Control Manage ordering, receiving, storage, and rotation of all food and nonfood inventory. Maintain appropriate inventory levels to support projected sales. Conduct required inventory counts and reconcile discrepancies. Monitor food waste, spoilage, overproduction, and unauthorized product usage. Implement accurate production planning to reduce unnecessary waste. Follow first-in, first-out (FIFO) inventory rotation procedures. Verify deliveries for accuracy, product quality, and proper storage conditions. Communicate product shortages or supply chain disruptions to leadership. Maintain accurate records of inventory transfers, damaged goods, and product disposal. Control packaging, paper products, cleaning supplies, and other operating expenses. 7. Sales Growth and Local Store Marketing Develop strategies to improve store traffic, customer conversion, and average transaction value. Execute national and regional marketing campaigns for both brands. Encourage effective suggestive selling and promotional product recommendations. Identify sales opportunities associated with outlet shopping traffic, weekends, holidays, and special events. Coordinate approved local promotional opportunities with outlet management. Monitor sales trends and adjust staffing and production accordingly. Establish measurable sales goals and communicate performance to employees. Support company initiatives designed to strengthen brand awareness and customer loyalty. 8. Administrative and Reporting Responsibilities The Store Manager is expected to maintain accurate and timely reporting to V&J Foods leadership. Required responsibilities include: Daily sales and deposit reconciliation. Weekly labor and scheduling reports. Inventory and food cost reporting. Employee attendance and payroll verification. Food safety and sanitation documentation. Customer satisfaction and operational performance reviews. Equipment maintenance and repair requests. Incident reports and employee documentation. Weekly communication regarding store performance, staffing needs, and operational challenges. All reports must be completed accurately and submitted according to established company deadlines. Key Performance Indicators (KPIs) The Store Manager's performance will be evaluated using measurable operational and financial objectives. Performance Area Measurement Sales Performance Achievement of budgeted sales and year-over-year growth Labor Management Labor percentage versus approved budget Food Cost Food cost percentage and inventory variance Customer Satisfaction Guest feedback, complaint resolution, and OSAT results Food Safety Inspection results and compliance with required standards Operational Excellence Franchisor evaluations and company QSC assessments Staffing Employee retention, attendance, training, and schedule execution Cash Management Deposit accuracy, cash variance, and reporting compliance Waste Management Product waste and spoilage against established targets Administrative Compliance Timely completion of payroll, reports, and required documentation Specific numerical targets will be established by V&J Foods management and reviewed periodically based on store performance and company objectives. Required Qualifications High school diploma or equivalent required. Previous restaurant, foodservice, or retail management experience required; preferably two or more years. Experience supervising employees, managing schedules, and overseeing daily operations. Working knowledge of sales reporting, inventory management, and labor cost control. Strong customer service, communication, and conflict-resolution skills. Ability to lead employees in a fast-paced, high-volume environment. Basic computer proficiency, including Microsoft Office, point-of-sale systems, and scheduling software. Ability to work independently while maintaining accountability to corporate leadership. Availability to work weekends, holidays, and peak shopping periods. Ability to obtain and maintain required food safety certifications. Preferred Qualifications Experience managing a quick-service restaurant or dual-branded foodservice operation. Prior experience with Auntie Anne’s, Cinnabon, or similar franchise concepts. Experience managing profit-and-loss performance. Demonstrated ability to improve sales, control labor costs, and reduce food waste. Experience preparing for franchise quality assurance inspections. Strong employee training and leadership development skills. Physical Requirements and Working Conditions Ability to stand and walk for extended periods. Ability to lift and carry up to 50 pounds, with assistance when appropriate. Ability to bend, reach, and perform repetitive tasks associated with restaurant operations. Ability to work around ovens, hot surfaces, refrigeration equipment, and food preparation machinery. Ability to maintain productivity in a fast-paced retail foodservice environment. Ability to work a flexible schedule based on operational needs, including evenings, weekends, and holidays. Reasonable accommodations will be provided to qualified individuals with disabilities in accordance with applicable law. Leadership Expectations V&J Foods expects its Store Managers to demonstrate the following leadership principles: Accountability: Take ownership of store performance, operational decisions, and employee conduct. Consistency: Maintain the same high standards for food quality, cleanliness, and customer service every day. Financial Discipline: Understand that sales growth must be supported by effective labor, inventory, and expense management. Employee Development: Build a capable team through training, coaching, recognition, and professional development. Communication: Provide timely, accurate, and transparent updates to company leadership. Problem Solving: Identify challenges early and implement solutions before they negatively affect operations. Professionalism: Represent V&J Foods, Auntie Anne’s, and Cinnabon with integrity and respect. Performance Review and Accountability The Store Manager will participate in regular performance reviews with the District Manager and/or Director of Operations. Performance evaluations will consider sales achievement, labor and food cost management, customer satisfaction, food safety compliance, employee development, and overall store profitability. Failure to maintain established operating standards or meet reasonable performance expectations may result in additional coaching, a formal performance improvement plan, or other corrective action consistent with company policy. Compensation and Benefits Compensation will be determined based on qualifications, management experience, and the approved company compensation structure. Eligible benefits, paid time off, employee discounts, and performance-based incentives, if offered, will be communicated separately in the employment offer and applicable company policies. Equal Employment Opportunity V&J Foods, Inc. is an equal opportunity employer committed to maintaining a professional workplace free from unlawful discrimination and harassment. Employment decisions are made in accordance with applicable federal, state, and local laws. Qualifications: