Maintains lines of communication with physicians and relationships with community partners to increase awareness of programs and identify customer service issues for improvement in service delivery.
Serves as Liaison with physician’s offices and community partners.
Ensures consistent evidence-based practice standards are developed and upheld.
Reviews applications, interviews and hires employees, in collaboration with the Human Resource Department.
Assists with the orientation and preceptor program for all new direct reports.
Coaches, supports, and monitors progress of all direct reports.
Organizes, directs, coordinates and evaluates the activities related to patient management.
Provides clinical expertise and serves as a resource to staff and community.
Conducts team meetings and participates in interdisciplinary care conferences/case review as needed.
Completes performance evaluations in a timely manner at four month, annual or as needed basis.
Works in collaboration with Human Resources to discipline clinicians through education, corrective action plans, verbal/written warnings and or discharge as indicated.
Works collaboratively as member of a team in providing services to families who are pregnant or have recently given birth.
Conducts visits at the family’s home to assess needs and strengths related to overall health and well-being.
Engage, assess and present information in an unbiased, culturally conscious and appropriate manner, particularly related to sensitive topics.
Offer referrals for services to individuals with an identified need that may best suit the needs of the family.
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.
Challenges current working practices; identifies process improvement opportunities and presents recommendations and solutions to management. Engages and commits to the organization’s culture of continuous improvement by actively participating, supporting, and promoting CCHC Pillars of Excellence.
Registered Nurse currently licensed in Massachusetts required. CPR Required
Five (5) years recent clinical experience, including two (2) years of recent community health experience required, home health preferred.