Assistant Front End Manager
Job Description
Reports To: Front End Manger
Position Type: Hourly
Location: Retail Store
Department: Front End
Date: May 2023
 

About the Intermountain Division  
Diversity is fundamental at Albertsons Companies. We foster an inclusive working environment 
where the different strengths and perspectives of each associate are both recognized and 
valued.  Bring your energy and unique perspective to the Intermountain Division and you 
will have the opportunity to grow with us professionally and personally. You will be part of a 
team that genuinely cares about helping you succeed. You will work alongside talented 
colleagues, many of whom build long careers while progressing through multiple roles and 
making a difference in our communities.   
Albertsons Companies is working to become the favorite food and drug retailer in every market 
it serves. The organization includes 2,230 stores, 27 distribution facilities and 19 manufacturing 
plants with over 250,000 employees across 34 states and the District of Columbia. The company 
is publicly traded with supermarkets across the country that includes Albertsons, Safeway, Vons, 
Pavilions, Randalls, Tom Thumb, Carrs, ACME, Jewel-Osco, Lucky, Shaw’s, Star Market, Super 
Saver, United Supermarkets, Market Street and Amigos. 
 

PURPOSE: 
Provide excellent customer service ensuring that all customers receive fast, friendly, accurate 
checkout service by passionately implementing the spirit of customer first, second to none. 
Responsible for completing the daily reconciliation funds handling and other recording and 
balancing functions. Provide accurate records of store sales and related transactions while 
supporting store sales and overall operating plan. 
 

DUTIES AND RESPONSIBILITIES: 
Assist with direction and supervision of Front End operations, monitor and direct customer 
traffic flow, coverage of checkout lanes, cleanliness and appearance of Front End physical area 
(including the area from the end caps through the parking lot). Directs Front End activities 
regarding the productivity, ensure compliance of company policies and front end procedures 
(i.e., scan accuracy, WIC, restricted sales, dress standards, check acceptance, etc.) 
May Complete all phases of the reconciliation process as directed by the Front End Manager 
including balancing the safe and registers and entering and balancing all sales and cash 
transactions. May Perform bookkeeping duties including: running totals on all tills, preparing 
and proofing daily deposit slips, completing all front end forms, balancing Accounts Receivable, 
and mailing statements. Print and file sales to sales book. Reports daily and/or weekly sales 
information to the Division Office. 
May perform miscellaneous administrative duties such as ordering money orders, bus passes, 
lottery, gift certificates/cards, postage and change (if applicable). Balancing of money orders, 
money transfers, gift certificates and lottery, and maintains control logs. Answers and responds 
to incoming calls appropriately. 
Handle and assist with accountability for cash flow requirements including: safe transactions, 
issues and pickups, tills, approving checks and refunds, and monitoring checker fund handling 
procedures. Ensure scanning file problems are corrected in a timely manner. 
May review and write off checks and maintain reconciliation ledgers of returned checks, writeoffs and check collection in the check authorization system. Correspond with banks and 
customers via phone or mail regarding returned checks. 
Ensure scanning file problems are corrected in a timely manner and Front End equipment is 
operational. Implement emergency procedures in the event of computer equipment 
malfunctions. 
May serve as liaison between Payroll administration and store. Review, audit and file employee 
timecards or computer reports. Input payroll corrections, set up new associate files, monitor 
and input associate information such as rate of pay, transfers, vacation, sick time and other 
personal benefits. Maintain all Time & Attendance reports. Prepare weekly payroll worksheets 
or computer reports. Coordinate and track leave paperwork, including leave of absences, 
reinstatements, termination forms etc. 
Informs Store Director and Front End Manager of problems including returned checks, cash 
variances, refund and till balance irregularities. 
In the absence of the Front End Manager, use the scheduling tools provided to create and 
communicate schedules to meet the customers’ needs (Forecaster, Empower, and 13-week 
planner, planning grid). 
Serve as an overflow cashier as necessary. Perform other necessary and required duties. 
 

PEOPLE RESPONSIBILITIES: 
Encourage and maintain awareness in store associates of the importance of service first, second 
to none by offering fast, friendly accurate customer service at all times of the day. Interact with 
customers to improve their experience in our stores. 
 

SCOPE DATA: 
Performs periodic cashier and courtesy clerk performance appraisals and testing to realize true 
productivity gains through individual performance feedback. May counsel cashiers and courtesy 
clerks as directed by the Front End Manager. Recommends personnel action such as hiring, 
termination, layoff and disciplinary action. 
Provide guidance and assistance to Customer Service Center clerks. 
Assist with the coordination and implementation of Front End programs. Assists with 
monitoring usage, and ordering of front end supplies. Ensure Front End compliance with 
Company dress standards, sanitation, safety, security and other policies. 
In the absence of the Front End Manager attends and participates in all store department head 
meetings and department manager activities. 
In the absence of the Front End Manager may assist with interviewing and hiring of Cashiers, 
Courtesy Clerks, and Scan. Works with Personnel Coordinator to ensure Front-End orientation. 
Supervises training of Cashiers, Courtesy Clerks, Scan, and Service Supervisor. 
 

JOB REQUIREMENTS: 
Possess a thorough knowledge of Front End work methods and scanning procedures. Know 
company policies and procedures, record and verify procedures relating to protection of store 
funds. Must be able to effectively operate, and train others in the operation of Front End cash 
registers, and/or scanning equipment. 
Requires the ability to judge and react to business activity by handling administrative details 
such as planning, reporting and meeting operating objectives. 
Requires knowledge of one and two-step math calculations (i.e., addition, subtraction, and 
percent calculations). 
Requires good written and verbal communication skills, leadership skills, and possess the ability 
to develop people while demonstrating an understanding of Company Core Values reflected in 
personal and professional conduct. 
Ability to be friendly, courteous, professional and maintain composure in dealing with 
customers and co-workers as well as concentrate and deal with interruptions, work 
independently, and take initiative. 
Maintain confidentiality concerning associates, store sales, and Company information. Perform 
all job duties and responsibilities with honesty and integrity. 
Prefer a minimum of six months experience in Front End Supervision 
 

PHYSICAL ENVIRONMENT: 
Most work is performed in a temperature-controlled office environment. Incumbent may sit for 
long periods of time at a desk or computer terminal. Incumbent may use calculators, 
keyboards, telephone, and other office equipment during normal workday. Stooping, bending, 
twisting, and reaching may be required in completion of job duties.
 

ALBERTSONS SAFEWAY AND WHY YOU WANT TO JOIN US:
Albertsons Safeway has always been a people-oriented business, and thoughtful people 
practices remain a core element of our company’s philosophy. As friendly, enthusiastic 
individuals who enjoy offering customers an exceptional shopping experience, we provide 
world-class customer service each and every day. 
We provide a variety of benefits including: 
• Great pay 
• Flexible schedule 
• Training 
• Opportunities for career development 
• Health and welfare benefits for eligible employees 
• Leisure time activity discounts 
 

WORK ENVIRONMENT: 
Working conditions consist of a temperature-controlled store environment. Occasional exposure 
to outdoor environment with varying temperatures
Job duties and responsibilities may vary by location and employees may be assigned duties and 
responsibilities in addition to those listed above.
 

DISCLAIMER: The above statements are intended to describe the general nature and level of 
work being performed by employees assigned to this job classification. They are not intended to 
be construed as an exhaustive list of all responsibilities and skills required of personnel so 
classified.
** The Company is an equal opportunity employer and is committed to compliance with its 
obligations under all applicable state and federal laws prohibiting employment discrimination. In 
keeping with this commitment, it attempts to reasonably accommodate applicants and 
employees in accordance with the requirements of the disability discrimination laws. It also 
invites individuals with disabilities to participate in a good faith, interactive process to identify 
reasonable accommodations that can be made without imposing an undue hardship.