Who We Are
Michael Day Law Firm is a growing personal injury law firm in Decatur dedicated to achieving exceptional results for our clients while fostering a collaborative, supportive, and high-performing team environment. Our firm has exclusively handled personal injury cases since inception, and we’ve focused on crafting our practice to provide our clients with the best possible experience while dealing with an injury.

By joining our team, you will be part of an incredible group of passionate, purpose-driven people who believe in excellence and focus on doing their best work every day.

Who You Are

• Have 3 to 5 years of progressive experience in operations, business management, professional services, or a similar field, including leading teams and managing day-to-day operations
• Hold a post-secondary education in Business Administration, Operations Management, or a related field (preferred), or an equivalent combination of education and experience
• Have experience in a legal, professional services, or multi-disciplinary environment (strongly preferred)
• Have experience managing budgets, expenses, vendors, and operational resources, and are comfortable monitoring financial performance
• Bring strong analytical skills, with experience building, tracking, and reporting on KPIs and operational metrics
• Have led teams through change, including new processes, systems, and organizational initiatives
• Have experience working in a matrix or shared-services environment (considered an asset)
• Are bilingual in Spanish and English (considered an asset)
• Demonstrate strong proficiency with MS Suite applications (Word, Excel, Outlook, Teams, and PowerPoint); experience with business systems and reporting tools is an asset
• Communicate clearly and confidently with leaders, employees, vendors, and external partners
• Bring excellent organizational skills, attention to detail, and sound judgement, with the ability to manage competing priorities in a fast-paced environment
• Identify problems, weigh options, and put practical solutions in place with consideration for risk, cost, and business impact
• Can maintain strict confidentiality and handle sensitive business, employee, financial, and client information with integrity
• Are able to successfully pass a criminal and background record check

How You’ll Make a Difference
As our Operations Manager, you’ll keep the business side of the firm running smoothly so our attorneys can focus on our clients. Reporting to the Lead Attorney and working closely with the Managing Partner, you’ll lead our non-attorney team, strengthen how we work, and act as the key connector between the firm and our parent company’s shared services.

• Oversee the firm’s day-to-day business operations and administrative functions, making sure the right processes, service standards, and resources are in place
• Supervise, coach, and develop all non-attorney team members, including evaluating performance and providing feedback and recognition
• Partner with the Managing Partner and firm leaders to set priorities, goals, and operational standards
• Find opportunities to improve processes, systems, and workflows, and lead practical improvements
• Develop and communicate operational policies, procedures, and best practices that promote consistency and manage risk
• Set and monitor KPIs, service levels, and productivity measures, sharing insights and recommendations with leadership
• Lead change initiatives through clear communication, stakeholder engagement, training, and adoption of new processes and systems
• Serve as the primary liaison with the parent company, coordinating with People & Culture, Finance, IT, Marketing, and other shared services
• Support budgeting, forecasting, expense management, vendor oversight, and cost-control initiatives
• Coordinate office technology, facilities, and vendors, working with internal IT and external providers to resolve issues
• Support recruitment, onboarding, and training in partnership with People & Culture and leadership
• Coordinate firm projects and strategic priorities, including stakeholders, timelines, and communications
• Stay current on legal industry practices, regulatory requirements, and operational trends that may affect the firm
• Perform other duties as assigned

What We Offer
We want to reward our staff for their awesome work. Here’s what you can expect as part of our team:

• 401(k) with employer matching
• Health insurance, including dental, vision, disability, and life insurance
• Paid time off - a great vacation package that increases with tenure, up to 25 days off
• Retirement plan
• Holiday office closure - we close from Christmas through the New Year as an extra bonus for our team

We are growing fast — join us!