Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for developing and delivering complex requirements to accomplish business goals. Key responsibilities of the job include ensuring that software is developed to meet functional, non-functional and compliance requirements, coding solutions, unit testing, and ensuring the solution can be integrated successfully into the overall application/system with clear, robust, and well-tested interfaces. Job expectations include an awareness of development and testing practices in the industry.

Responsibilities:

• Proactively monitor and manage the production environment. 
• Responsible for Incident management and conducting proper problem follow-up
• Troubleshoot and resolve application problems including but not limited to internal errors, job failures, feed management, monitoring, etc
• Maintain/Create documentation of support policies and procedures
• Monitoring and management of data feeds and interfaces for large scale enterprise applications
• Understanding of the business processes supported by the system
• Support application releases, implementations, upgrades, resiliency testing, and/or changes into the environment.
• Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached
• Maintaining a knowledge base of known defects and issues, process, techniques etc
• Participates in a production support rotation to include evenings and weekends to monitor and respond/resolve production problems

Required Qualifications:

•5+ years of experience in production support or development

• Intellectual curiosity, ambicious and willing to learn

• Hands on experience with Java / NET development or support

• Hands on experience supporting Windows application servers and Web based Applications 

• Experience with UNIX

• Hands on Database experience preferably Oracle / SQL and writing basic queries

• Autosys or similar job scheduler experience

•Excellent problem solving skills

•Excellent verbal and written communication skills

• Document storage and management

• Familiar with monitoring tools such as Dynatrace and Splunk

•Excellent organizational and project management skills, including the ability to organize time, work on multiple tasks, and follow tasks and projects through to completion, while keeping all interested parties properly updated.

• Self-Driven, Problem Solver and Proactive learning\ taking ownership

• Flexible - Extended hours and weekend work is required

• Ability to solve production down situations under tight SLA deadlines, including root cause analysis and problem resolution follow-up

Desired Qualifications:

• Exposure to Cloud Container processing, Mulesoft or Informatica is a plus

• Shell scripting\Batch scripting is a plus

• Knowledge in ITSM

• Vendor application support 

• Prior banking / finance experience and working with globally distributed teams and clients

Skills:

• Application Development
• Automation
• Collaboration
• DevOps Practices
• Solution Design
• Agile Practices
• Architecture
• Result Orientation
• Solution Delivery Process
• User Experience Design
• Analytical Thinking
• Data Management
• Risk Management
• Technical Strategy Development
• Test Engineering

Shift:

1st shift (United States of America)

Hours Per Week: 

40