Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Serves as a GSOC senior security professional is responsible for handling complex security assignments, supporting incident coordination, mentoring lower-level officers, and helping ensure consistent execution of security procedures. This level requires advanced judgment, strong communication, and the ability to manage sensitive or escalated situations using observation, communication, policy enforcement, and de-escalation practices.

Responsibilities

• Provide 24/7 GSOC situational awareness and critical incident coordination, supporting campus security teams, branch personnel, law enforcement, and executive leadership during emergencies and crisis events. 
• GSOC monitoring security alarms, intrusion alerts, robbery tracker activations, ATM fraud/skimmer alerts, and other security incidents across the enterprise.
• Monitor security intelligence, crime activity, weather events, and emerging threats that may impact employees, branches, campuses, or executive personnel, and communicate timely protective recommendations. 
• Serves as a subject matter resource for access control, patrol procedures, visitor management, incident reporting, radio communication, and emergency response protocols.
• Coordinates response activities during escalated security incidents until relieved by supervision, law enforcement, emergency responders, or designated leadership.
• Conduct preliminary investigations involving abusive members, threatening communications, suspicious activity, and other security-related incidents; assess threats and prepare investigative reports. 
• Supports investigation follow-up by preserving information, documenting observations, collecting preliminary facts, and escalating relevant details appropriately.
• Maintain accurate incident documentation, provide shift-to-shift operational briefings, and ensure timely escalation and communication of significant security events.
• Provides coaching, onboarding support, and procedural guidance to new or less experienced security officers.
• Identifies gaps in post coverage, equipment readiness, reporting accuracy, or procedure adherence and communicates recommendations to supervision.
• Supports drills, emergency preparedness activities, post inspections, and review of security procedures.
• Operate security technologies including video surveillance, alarm monitoring, tracking systems, and threat intelligence platforms to support incident detection, response, and investigations. 
• Performs all lower-level responsibilities with advanced proficiency and independence.
• Ability to stand, walk, patrol, and remain alert for extended periods.
• Ability to respond quickly to incidents, alarms, or emergencies.
• Ability to work indoors and outdoors in varying weather conditions, depending on facility needs.
• Ability to carry >50 lbs. or more.
• Ability to run 50 yards or more. 
• Ability to wear required uniform, personal protective equipment, duty gear, and assigned security equipment.
• May be required to workdays, nights, weekends, holidays, overtime, or rotating shifts based on operational needs.

Qualifications

• Typically requires 4+ years of experience. 
• Experience in a GSOC, SOC, command center, financial institution security operations, emergency dispatch, law enforcement, or military environment
• Completion of required unarmed security training, safety training, or site-specific onboarding.
• Ability to pass required background checks, drug screening, employment eligibility verification, and any other screening required by law or company policy.
• Progressively responsible experience in unarmed security, law enforcement, military, emergency response, or a related protective services field preferred.
• Demonstrated ability to assess incidents, coordinate initial response activities, communicate with appropriate stakeholders, and document facts accurately.
• Strong working knowledge of access control, patrol procedures, visitor management, incident reporting, emergency response, radio communication, and post order compliance.
• Ability to coach, mentor, and support onboarding for less experienced unarmed security officers.
• Strong observation, situational awareness, and problem-solving skills.
• Ability to remain calm, alert, and professional during stressful or rapidly changing situations.
• Excellent verbal and written communication skills.
• Strong customer service orientation with the ability to interact respectfully with employees, visitors, contractors, and the public.
• Strong de-escalation, conflict management, and policy enforcement skills.
• Sound judgment, integrity, reliability, and discretion when handling sensitive information or security matters.
• Ability to follow detailed instructions, post orders, policies, and emergency procedures.
• Basic to advanced computer skills and ability to use security software, reporting systems, radios, and related equipment.
• Ability to work independently and as part of a team.
• High school diploma or equivalent required; additional training in security operations, emergency management, law enforcement, or a related field preferred

Desired Qualifications

• Experience in enterprise security operations, leveraging GSOC platforms, applications, and data to detect, assess, document, and communicate security incidents and risk.

Additional Information

Hours:

• Monday - Friday, 6 AM - 6PM or 6PM-6AM CST - on rotation

Location:

• 5510 Heritage Oaks Drive, Pensacola, FL 32526 

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• FORTUNE 100 Best Companies to Work For® 2025
• Yello and WayUp Top 100 Internship Programs
• Computerworld® Best Places to Work in IT
• Newsweek Most Loved Workplaces
• 2025 PEOPLE® Companies That Care
• Newsweek Most Trustworthy Companies in America
• Military Times 2025 Best for Vets Employers
• Best Companies for Latinos to Work for 2025
• Forbes® 2025 America’s Best Large Employers
• Forbes® 2025 America's Best Employers for New Grads
• Forbes® 2025 America's Best Employers for Tech Workers
• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence 
• Military.com Top Military Spouse Employers 2025 
• 2025 Handshake Early Talent Award

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.